Workforce Supervisor

Job Description

Job Description

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED FOR THIS POSITION: -supervisor-prescott-valley-arizona-united-states

DES is seeking an experienced and highly motivated individual to join our team as a Workforce Supervisor with the Workforce Solutions Administration (WSA). This position is responsible for providing leadership, coordination, and supervision of the daily activities of an operations team; setting priorities for the team to ensure task completion; and coordinating work activities with other supervisors.

Travel will be required for State business.

Essential Duties and Responsibilities include, but are not limited to:

• Plan and coordinate daily work assignments according to a system of management principles; provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
• Perform recruitment, onboarding, training, and performance management functions to maintain an effective and efficient work environment.
• Attend and conduct meetings for the dissemination of information and program compliance.
• Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals. Confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
• Interpret rules, regulations, and policies, along with EEO and affirmative action mandates governing DOL/DES programs.

Knowledge in:

• Labor market information and in-demand industries and occupations; Interviewing techniques, transferable skills, assessment tools, and strategies.
• Social, cultural, and economic conditions that impact the populations and area(s) served.
• Public assistance eligibility determination processes and Family Assistance Administration case read process.
• Special needs of minority groups and disadvantaged persons.
• Community resources and support services.

Skill in:

• Leadership and developing the confidence, competence, and potential of individual staff and teams.
• Customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
• Written and verbal communication, including public speaking and presentation.
• Research and interpret policies and procedures.
• Proficiency with MS Office, Google, and data systems.

Ability to:

• Develop a positive, productive, motivated team-oriented work culture.
• Plan and organize work in accordance with Division priorities and time management methodology.
• Work effectively independently and as a member of diverse teams.
• Work with clients of diverse backgrounds.
• Use Labor Market Information, in-demand industry, occupation, and transferable skills data to assess, advise, refer, prepare, and match job seekers. Address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, and match and refer the job seeker to employment opportunities.

The ideal candidate for this position will have:

• High School Diploma or equivalent.
• Two (2) years of supervisory experience or 4 years of public contact or customer service work experience, employment counseling, or recruitment.
• Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED FOR THIS POSITION: -supervisor-prescott-valley-arizona-united-states