Advanced Services Engineer 1

Job Description

Learns to provide guidance to customers, under supervision. Completes assigned development tasks to learn to support optimizations (e.g. automation) of solutions and technical delivery. Learns to take ownership of basic reactive technical assistance in chosen technical specialty. Assists customers with basic installations and configuration of software products under supervision. References and contributes to customer deliverables and documentation to help customers implement solutions. Performs problem analysis with supervision, providing documented technical solutions ready for customers to implement, test, and maintain. Learns to leverage customer insights to identify new service offerings and learns to deliver presentations to build understanding of solutions.

Responsibilities

KeyResponsibilities
Technical Leadership:
-Consults written technical documentation while learning to provide guidance tocustomers, under supervision.
-Develops foundational understanding of Oracle technologies, products,services, and best practices, and relevant industry trends and advancements.
-Completes assigned development tasks to learn to support optimizations orefficiency efforts (e.g., automation, streamlined processes, elimination ofredundant effort) under leadership.
Service Delivery:
-Learns to take ownership of basic reactive remote or onsite technicalassistance requests in chosen technical specialty as suggested by seniorcolleagues.
-Assists customers with basic installations and configuration of softwareproducts, under supervision.
-Reviews and abides by lessons learned post-project to refine approach fortechnology implementation or project.
Global Customer Engagement & Education:
-Supports customer relationships by addressing technical needs and assisting insolution delivery to meet operational goals, with guidance.
-Learns to understand product features, upgrades, and patches to be able toprovide education to customers regarding best practices for technologystability, maintainability, upgradeability, and performance.
-Attends customer meetings to support senior colleagues in gathering technicalinput, as needed.
Technical Design & Documentation:
-References and contributes to customer deliverables and documentation to helpcustomers implement solutions.
-Performs problem analysis and investigation, providing documented technicalsolutions ready for customers to implement, test and maintain, withsupervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solutionquality and maintain relevance.
Influence & Collaboration:
-References and contributes to customer deliverables and documentation to helpcustomers implement solutions.
-Performs problem analysis and investigation, providing documented technicalsolutions ready for customers to implement, test and maintain, withsupervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solutionquality and maintain relevance.
Innovation & Business Development:
-Begins to observe how customer feedback is used and learns from others howproduct alignment informs services and engagement.
-Learns to leverage customer insights to identify new service offerings andengagement methods.
-Learns to identify sales opportunities for additional services for customersby aligning Oracle capabilities with evolving customer requirements.
-Learns to deliver presentations and observes client consultations to buildunderstanding of solutions.
-Begins developing technical knowledge to understand the value proposition andits customer impact; observes discussions on contracts under threat.

Core Responsibilities
Collaboration & Partnership:
-Collaborates with team members to better understand expectations andcontribute to shared objectives. Builds basic understanding of business,stakeholder, and/or customer needs to provide support with guidance.
Continuous Improvement:
-Begins to identify ideas to increase the efficiency and effectiveness ofprocesses, protocols, and workflows with guidance.
Planning & Execution:
-Completes assigned tasks and monitors timelines and/or budgets to ensure thetimely completion of work in accordance with project requirements. Followsdirection to prioritize work and adjust to shifts in resources or timelines.
Problem Solving:
-Follows standard procedures to identify and escalate issues to senior teammembers. Collects and reviews basic information to troubleshoot common errors.
Continuous Learning:
-Builds knowledge and learns new skills aligned with industry trends and bestpractices as directed. Incorporates feedback and participates in training toimprove skills.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $24.04 to $50.43 per hour; from: $50,000 to $104,900 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1- in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.