Ultrasound Field Service Engineer

Job Description

Job Description

Description:

Join a Growing Medical Imaging Company

Esaote North America is seeking a customer-focused Ultrasound Field Service Engineer to support healthcare providers throughout the Pacific Northwest, Northern California, Colorado, Utah. This home-based position offers the opportunity to work independently, solve complex technical challenges, and make a direct impact on patient care by ensuring critical diagnostic imaging equipment performs at its best.

Whether you have experience servicing ultrasound systems, biomedical equipment, imaging systems, or other complex electromechanical technologies, we want to hear from you. At Esaote, you'll work with a global leader in medical imaging while enjoying the autonomy of field-based work, ongoing technical training, and opportunities for career advancement. 

Why Join Esaote? At Esaote, we don’t just manufacture advanced medical imaging technology—we empower healthcare professionals to deliver exceptional patient care. As an Ultrasound Field Service Engineer, you will enjoy the independence of a home-based role backed by the stability of a global industry leader.

• Company-Provided Vehicle: Drive a fully maintained company vehicle , plus complete mobile office setup (laptop, phone, specialized tools).
• Work-Life Autonomy: Manage your own daily schedule in a home-based remote position.
• Total Compensation & Rewards: Competitive base salary, annual performance bonus opportunities, comprehensive health benefits, and a 401(k) match.
• Elite Manufacturer Training: Receive ongoing, hands-on technical training directly from our factory specialists to stay ahead of the technology curve.
• Defined Career Pathways: We intentionally promote from within, offering clear trajectories into Senior Field Service, Technical Support, or Service Leadership roles.
• Purpose-Driven Work: See the immediate impact of your technical skills on patient care across hospitals, private clinics, and premier healthcare facilities.

What You'll Do - As our primary regional technical expert, you will build trusted relationships with clinical personnel by keeping life-saving ultrasound equipment running at peak performance. You will own the service life cycle across your territory—from deployment to emergency troubleshooting.

Key Responsibilities

• Technical Excellence: Install, maintain, troubleshoot, and repair advanced Esaote ultrasound imaging systems.
• Proactive Maintenance: Perform scheduled preventive maintenance, equipment calibrations, and rigorous safety inspections.
• Complex Diagnostics: Isolate and resolve complex electronic, mechanical, and software-related issues.
• Customer Advocacy: Act as the first line of technical support, responding promptly to service requests to minimize clinical downtime.
• Operational Accuracy: Maintain thorough documentation of service histories, digital records, and active parts inventory.
• Cross-Functional Collaboration: Partner closely with Technical Support, Applications, and Sales teams to champion an uncompromised customer experience.
• Industry Representation: Support localized equipment demonstrations, clinical events, and trade shows.

Who You Are - You are an analytical problem-solver who takes pride in high-stakes technical execution and enjoys the freedom of managing a regional territory.

Required Qualifications

• Education: Associate degree in Electronics, Biomedical Equipment Technology, Engineering Technology, or a related technical discipline. Equivalent military technical training and experience is highly valued.
• Technical Aptitude: Proven experience troubleshooting complex electronic, electromechanical, or computer-based network systems.
• Tool Proficiency: Ability to interpret electrical schematics and operate standard diagnostic test equipment (e.g., digital multimeters, oscilloscopes).
• Territory Mobility: Valid driver’s license with an acceptable driving record, and the flexibility to travel extensively across the regional territory, including overnight stays as required.
• Soft Skills: Exceptional communication, organization, and customer-service skills to comfortably interface with doctors, sonographers, and hospital administrators.

Preferred Qualifications

• Imaging Experience: Previous experience servicing diagnostic ultrasound, medical imaging, or complex biomedical hardware.
• Clinical Exposure: Experience working directly within active hospital environments, clinics, or physician offices.
• Military Background: Specialized military electronics training (e.g., avionics, radar, sonar, communications, or nuclear maintenance).

  Physical Requirements (ADA Compliance)

• Ability to lift, carry, push, and pull specialized test equipment or components weighing up to 50 lbs.
• Frequent bending, kneeling, stooping, and standing for extended periods while servicing equipment in clinical environments.
• Sufficient manual dexterity to operate fine hand tools, diagnostic instruments, and electronic interfaces.
• Ability to drive a motor vehicle safely for extended distances and durations.

Equal Opportunity Employer (EEO Statement) Esaote is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by applicable federal, state, or local laws.