HVAC Branch Manager

Job Description

Job Description

Branch Manager — One Hour Heating & Air Conditioning

Are you an experienced residential HVAC leader who knows how to develop people, drive performance, and grow a successful service business?

Looking for an opportunity where you can own the results of a branch, build a high-performing team, and have your performance directly rewarded?

Come lead with One Hour Heating & Air Conditioning-Service Minds .

We're looking for an experienced Branch Manager to lead our Jacksonville operation. This is a hands-on leadership position for someone who understands the residential HVAC service industry and knows what it takes to successfully run and grow a branch.

You'll have responsibility for the people, customer experience, sales, operations, financial performance, and overall success of the branch .

This isn't a role where you'll simply oversee the day-to-day. We're looking for a leader who can build people, grow the business, and own the outcome.

Why Join One Hour Heating & Air Conditioning?Your Performance Has Real Earning Potential

• $80,000–$90,000 base salary
• Monthly performance-based bonuses
• Top-performing Branch Managers can earn $180,000+ annually
• Fuel card
• 401(k) with company match

Your success is directly connected to the success of your branch. We reward leaders who can develop strong teams, deliver exceptional customer experiences, drive profitable growth, and consistently improve performance.

Benefits That Support You

• Multiple medical plan options
• Employer-funded Health Savings Account (HSA) option
• Dental and Vision insurance
• Company-paid Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO)
• Paid holidays
• Employee Assistance Program (EAP)
• 401(k) with company match
• Employee discounts across Service Minds brands

Perks & Opportunities

• Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest
• fuel card
• Ongoing leadership and professional development
• Career advancement opportunities across a growing organization
• Opportunities across One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing
• The opportunity to develop future leaders and make a measurable impact on your team and business

What You'll Own

As Branch Manager, you'll be responsible for the overall performance of your branch.

That means people, operations, sales, financial performance, customer experience, and culture all fall under your leadership.

Build & Develop a High-Performing Team

You will:

• Lead, coach, and develop residential HVAC Service Technicians, Installers, and branch team members
• Partner with Talent Acquisition to attract and hire strong talent
• Build an effective onboarding experience for new employees
• Set clear performance expectations and hold team members accountable
• Conduct regular one-on-one coaching and performance conversations
• Coach technicians on customer service, sales performance, productivity, and technical development
• Identify performance gaps and create plans for improvement
• Recognize strong performance and celebrate team achievements
• Identify and develop future leaders within the branch
• Build a culture where employees understand what's expected and have the support they need to succeed
• Focus on employee engagement and retention while maintaining high performance standards

Great branch performance starts with great people and great leadership .

Drive Sales & Business Performance

You'll be responsible for making sure the branch doesn't just stay busy—it performs .

You will:

• Own branch revenue and sales performance
• Drive achievement of monthly and annual business goals
• Coach technicians on presenting options and delivering a strong customer experience
• Monitor sales and operational trends
• Identify performance gaps and take action
• Build strategies to improve branch results
• Hold teams accountable to established KPIs
• Use data to make informed decisions instead of managing by instinct alone

Key performance indicators may include:

• Revenue
• Average Ticket
• Closing Rate
• Membership Growth
• Technician Productivity
• Customer Satisfaction
• Callback Percentage
• Gross Margin
• Labor Efficiency
• Lead Conversion
• Employee Retention

You'll know your numbers, understand why they're moving , and know what actions your team needs to take next.

Own the Financial Performance

This position requires more than operational leadership.

You'll help run the branch like a business .

You will:

• Own branch profitability and financial results
• Understand and manage the branch P&L
• Monitor revenue, gross margin, labor, expenses, and profitability
• Manage budgets and control operating expenses
• Understand how staffing, productivity, pricing, callbacks, sales, and operational decisions impact profitability
• Identify financial trends and opportunities
• Create action plans when performance isn't meeting expectations
• Partner with Finance and Operations on forecasting and business planning

We're looking for someone who doesn't just ask:

"Did we hit revenue?"

You also want to understand:

"Was it profitable, what drove the result, and how do we improve it?"

Lead Operational Excellence

You will:

• Oversee daily branch operations
• Ensure Service and Installation teams operate efficiently
• Monitor technician scheduling, capacity, and productivity
• Partner with dispatch and customer service teams to maximize daily opportunities
• Ensure technicians have the tools, equipment, inventory, and support they need
• Monitor fleet, inventory, and operational workflows
• Ensure company policies, procedures, and safety standards are followed
• Identify operational bottlenecks and implement solutions
• Maintain high standards for quality and accountability
• Partner with Operations, HR, Recruiting, Finance, Marketing, and other support teams to achieve branch goals

Deliver an Exceptional Customer Experience

The numbers matter, but how we achieve them matters too .

You will:

• Build a customer-first culture throughout the branch
• Hold teams accountable for professionalism and quality workmanship
• Monitor customer satisfaction and service quality
• Review customer feedback and identify trends
• Resolve escalated customer concerns professionally and effectively
• Coach team members when customer experience expectations aren't being met
• Reduce callbacks and improve first-time quality
• Ensure customers receive the level of service expected from the One Hour brand

What We're Looking For

You may be a great fit if you have:

• Proven leadership experience within the residential HVAC service industry
• Experience managing residential HVAC Service Technicians and/or Installers
• Strong understanding of residential HVAC service and installation operations
• Experience leading and developing high-performing field teams
• Demonstrated ability to coach technicians on performance, customer service, and sales
• Experience owning or managing P&L performance, budgets, revenue, gross margin, and operating expenses
• Strong understanding of residential home-service sales
• Experience managing and improving operational and sales KPIs
• Strong business and financial acumen
• Ability to analyze data and turn it into action
• Experience holding employees accountable while maintaining a positive and professional culture
• Strong communication and leadership skills
• High emotional intelligence and ability to build trust
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to work collaboratively across departments
• Experience with ServiceTitan or similar home-service management software is preferred
• Valid driver's license with an acceptable driving record

Residential HVAC leadership experience is required for this position.

What Success Looks Like Here

Our most successful Branch Managers understand that great business results and great people leadership go together .

They know their numbers, but they also know their people.

They understand who is performing, who needs coaching, where the branch is losing opportunities, what customers are saying, where operational problems exist, and what needs to change to move the business forward.

They don't wait until the end of the month to discover the branch missed its goals. They stay connected to performance throughout the month, identify problems early, and take action.

They also understand that accountability and development aren't opposites.

Great leaders set clear expectations, coach consistently, recognize strong performance, address problems quickly, and help people become better than they were when they joined the team.

If you're a leader who can develop people, understand a P&L, drive sales, improve operations, and take ownership of results , this is the kind of environment where you can succeed.

Lead More Than a Branch

At Service Minds , we're on a mission of Changing Lives Through the Skilled Trades .

As a Branch Manager, you'll have the opportunity to do exactly that.

Every technician you develop can build a stronger career.

Every future leader you mentor can impact another team.

Every customer experience your branch delivers builds trust in our brands.

And every improvement you make helps us build a stronger business.

As part of Service Minds, you'll also have access to long-term career opportunities across One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing as our organization continues to grow.

If you're an experienced residential HVAC leader who is ready to build a team, grow a business, own the results, and make a meaningful impact , we want to hear from you.

Apply today and take the next step in your leadership career with One Hour Heating & Air Conditioning and Service Minds.

Equal Employment Opportunity

Service Minds and One Hour Heating & Air Conditioning are Equal Employment Opportunity employers . We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.

We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned .