Senior Insurance Customer Service Associate

Job Description

Job Description

Benefits:

• Health benefit options
• Simple IRA
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Amy Chmielewski American Family Insurance | Becker, MN

Join a Team That Values Experience, Relationships, and Work-Life Balance

Are you an experienced insurance professional who takes pride in providing exceptional service and building lasting client relationships? Are you looking for a stable, rewarding opportunity with a team that genuinely values its people?

Amy Chmielewski American Family Insurance in Becker, MN, is looking for a Senior Insurance Customer Service Associate to join our relationship-driven agency. We are looking for an experienced insurance professional who is confident in their knowledge, detail-oriented, proactive, and passionate about helping clients.

About Our Agency
For more than 30 years , Amy Chmielewski has built a trusted American Family Insurance agency centered on taking care of clients and team members. We believe insurance is about more than policies—it's about relationships, trust, and being there when people need us most.

Our agency is guided by five core values:

Be Kind. Be Honest. Keep Growing. Speak Up. Work Together to Win Together.

We take a family-oriented approach to our work and strive to create an environment where team members feel supported, respected, and valued.

What You'll Do
As a Senior Insurance Customer Service Representative, you'll be a trusted resource for our clients and an important part of our agency team.

• Serve as a knowledgeable and reliable point of contact for existing clients.
• Answer customer questions and provide clear, accurate information about policies and coverage.
• Handle policy changes, updates, endorsements, and other service requests.
• Assist clients with billing questions, documentation, and general account needs.
• Receive and assist with insurance claims, providing guidance and following up with customers as needed.
• Review client needs and identify opportunities to improve coverage or provide additional value.
• Build strong, long-term relationships through proactive and personalized service.
• Maintain accurate customer records and documentation.
• Communicate effectively with insurance companies and agency team members to resolve client needs.
• Manage multiple priorities while maintaining a high level of accuracy and professionalism.
• Contribute to a positive, collaborative office environment and support your teammates.
• Participate in ongoing training and professional development to continue growing your insurance knowledge.

What We're Looking For

• Active Property & Casualty insurance license strongly preferred.
• Previous insurance agency experience strongly preferred.
• Senior-level customer service, account management, or Personal Lines experience is a plus.
• Strong knowledge of insurance products, policies, and servicing processes.
• Excellent communication and interpersonal skills.
• Professional, friendly, and genuinely enjoys helping people.
• Highly organized with strong attention to detail.
• Able to manage multiple priorities and work independently.
• Proactive, dependable, and solution-oriented.
• Comfortable using computers, agency management systems, and insurance technology.
• Positive, team-oriented attitude and willingness to support others.
• Someone who shares our commitment to kindness, honesty, growth, communication, and teamwork.

The Person We're Looking For
We're looking for someone who wants to be part of a team that truly cares about its clients and each other. You should be someone who takes ownership, treats people with kindness, communicates openly, and believes that great service is built on genuine relationships.

If you're an experienced, licensed insurance professional looking for a long-term opportunity with a stable agency, a supportive team, and a schedule that respects your work-life balance, we'd love to meet you.

Apply today and join Amy Chmielewski American Family Insurance in Becker, MN!