Quality Systems & Warranty Manager

Our client, a global Tier 1 automotive supplier is seeking a Quality Systems & Warranty Manager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC Key Responsibilities Quality Systems & Complianc eLead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards

• Oversee internal, customer, and certification audits and drive corrective actions
• Ensure compliance with automotive quality standards and customer-specific requirements
• Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools

Warranty & Customer Quali tyServe as the primary customer contact for warranty, field quality, and customer claim s.Lead warranty investigations, root cause analysis, and corrective action implementatio n.Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvemen t.Coordinate field returns, containment actions, and customer reportin g.Support cost recovery efforts and warranty cost reduction initiative hipDrive quality improvement projects focused on reducing PPM, warranty costs, and cost of poor quali ty.Partner with Operations, Engineering, Purchasing, and Supplier Quality teams to resolve complex quality issu es.Lead cross-functional problem-solving activities utilizing 8D, RCA, and other structured methodologi es.Provide leadership and development for Quality Systems, Warranty, and Field Quality personn el.Report quality performance metrics and improvement initiatives to senior leadersh i p. Qualificati onsBachelor's Degree in Engineering, Quality, Manufacturing, or a related field; equivalent experience consider ed.7+ years of experience in automotive quality, warranty, or manufacturing environmen ts.Strong knowledge of IATF 16949 and automotive core tools (APQP, PPAP, FMEA, MSA, SP C).Experience managing warranty claims, customer quality issues, and field performance investigatio ns.Experience with ERP systems (SAP preferred) and advanced Excel skil ls.Proven ability to lead audits, drive corrective actions, and improve quality performan ce.Strong analytical, communication, and leadership skil ls.Ability to travel throughout North America as need e d. Why J oinOpportunity to make a significant impact within a growing global automotive suppli er.High-visibility role with direct influence on customer satisfaction and operational performan ce.Lead quality initiatives across multiple manufacturing locatio ns.Collaborative environment with strong support from executive leadersh ip.Competitive compensation package, bonus potential, and comprehensive benefi ts.Long-term career growth within a stable and internationally recognized automotive organizati #J-18808-Ljbffr Expert Connections