Customer Service Representative

Job Description

Job Description

Customer Service Representative

Location: Phoenix, AZ
Schedule: 6:00 AM–2:30 PM or 8:00 AM–5:00 PM
Pay: $24–$26 per hour
Industry: Global leader in designing, manufacturing, and supplying critical subsystems, components, and parts for the semiconductor capital equipment industry

Position Overview

We are seeking a dedicated Customer Service Representative to join our team and support our strategic customers within the semiconductor capital equipment industry. The Customer Service Representative will provide exceptional customer relations and inside sales support, helping drive increased sales at target margins while ensuring a superior customer experience.

Essential Duties & Responsibilities

• Respond to all product inquiries, including requests for quotations, samples, technical support, and backlog issues.
• Serve as the primary company contact for customer inquiries and interactions.
• Follow departmental procedures to create profitable quotes and sample request responses.
• Proactively follow up on significant business opportunities and prepare weekly status updates.
• Collaborate closely with the sales team to ensure superior customer satisfaction.
• Maintain complete and up‐to‐date quote history and follow‐up files.
• Focus on closing new orders and meeting monthly and quarterly booking goals.
• Attend production meetings and provide customer commitments.
• Drive orders through the factory to support on‐time delivery (OTD).

Knowledge, Skills & Abilities

• Strong Microsoft Office Suite skills
• Highly organized and self‐disciplined
• Excellent oral and written communication skills
• Ability to work effectively with others
• High degree of accuracy and reliable attendance

Education & Experience

• High School diploma or equivalent combination of education and experience preferred
• 3+ years of experience as an Inside Sales Representative
• Semiconductor industry experience preferred

Company Description

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.
The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?
Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.

Apply today and experience the SkySource difference!

Company Description

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process.\r\nThe SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there?\r\nOur team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective. \r\n\r\nApply today and experience the SkySource difference!