PreMedia (Storefront) Production Specialist

Job Description

Job Description

Primary Purpose of the Position

The PreMedia (Storefront) Production Specialist assists intneral and external customers utilizing PreMedia services. This person would also directly backup the Digital Solutions Manager. This involves adding, editing, and carrying out storefront product builds and revisions; delivering job tickets to plant locations twice daily; handling data requests and the triage of problems.

Job Responsibilities:

• Ticket Management: Organize, sort, pack and distribute production tickets for products ordered on Storefronts., at least twice daily. Assist with locating missing tickets and canceling orders as requested. Work with PrePress to resend print files or XML as requested.
• Standard Product Maintenance: Work with Sales, Project Managers, PreMedia Team & Clients capturing data to add or maintain products across all storefronts.
• Large Variable and Detailed Product Maintenance: Work with internal teams and processes to update large complex variable projects across storefronts.
• Communication: Ensure external and internal stakeholders are kept informed and regularly updated on project progress with any concerns being flagged to appropriate department leads in a timely manner.
• Documentation: Create, update and maintain SOPs, instructions and other detailed documentation for external and internal clients.
• Customer Assistance: Provide timely and courteous assistance with internal and external customers. 
• Assist With Client Meetings: Assist the Digital Solution Manager with client facing meetings, handling note taking and/or running meeting independently along with other TSG teams.
• Request, Data & Solution Analysis: Thoroughly investigate requests to understand the complete business need, existing functionality, business rules, data, and relevant context. Gather, analyze, and clearly present supporting data, including important nuances or limitations. Evaluate potential solutions, impacts, costs, and trade-offs, and communicate informed questions, findings, and recommendations to internal and external stakeholders.
• Technical Support: Assist in the troubleshooting and triage of technical issues related to the PreMedia processes, software and hardware.  Offer solutions and guidance to resolve problems efficiently.
• Assist Promo Team: Place Promo Storefront orders in our MIS System and help launch Promo Pop-Up Stores.
• Quality Assurance: Review supplied information to ensure they meet PreMedia specifications and quality standards. Provide feedback on necessary revision or adjustments. Additionally, quality check team member’s work to ensure automation conditions and quality.
• Continuous Improvement: Contribute to continuous improvement processes and methodologies within company to reduce implementation effort and optimize client onboarding experience.
• Other: Perform other duties as assigned by the Digital Solutions Manager.

Essential Knowledge, Skills & Attributes:

• Experience working directly with clients in project management or customer service capacity.
• Familiarity with using web-based project management solutions (Teams, Slack, Teamwork, etc.).
• Ability to plan, coordinate, facilitate and document discussions across multiple projects.
• Excellent written and verbal communication skills, with the ability to clearly communicate complex information and provide appropriate context.
• Demonstrates initiative and self-motivation by proactively seeking opportunities to contribute, develop new skills, and expand knowledge during periods of lower workload.
• Exceptional systems-thinking and analytical skills, with the ability to understand complex relationships between data, business rules, processes, integrations, and automation, and accurately anticipate how changes will affect downstream systems and outcomes.
• Collaborative and accountable team player who takes ownership of work, values the perspectives of others, accepts feedback with humility, and brings a positive attitude and sense of humor.

Knowledge and Skills Required:

• General knowledge of print production workflows within a commercial print environment.
• Experience with variable data publishing software (Pageflex, FusionPro, etc.).
• Familiarity with web programming tools and frameworks (HTML, CSS, JavaScript, jQuery, etc.).
• Knowledge of automation tools and software (Prinergy RBA, Automate, Enfocus Switch, etc.).
• Experience with Adobe Creative Suite (InDesign, Illustrator, Photoshop, etc).

The Standard Group is an employee-owned company(ESOP) that offers premier print management and marketing logistics company located in Lancaster County, PA. We simplify the art of communication for our customers by understanding their business and delivering the right message to the marketplace.

We partner with our customers to streamline and automate processes, facilitate ordering, improve quality, manage inventory and reduce obsolescence. And by leveraging innovative technologies, we execute multi-channel communication strategies to reach an audience, drive engagement, increase revenue, reduce cost and raise compliance.

Our award-winning company works with digital and print communication, personalized messaging, online ordering, 1:1 marketing technologies, and marketing automation serve a unique and varied client base ranging from small non-profit organizations to large Fortune 500 companies.

We specialize in:
Commercial Print & Packaging
Medical Printing
Marketing Management and Automation
Personalized Communication & Variable Data
Promotional Products
Warehousing & Fulfillment
Direct Mail

In addition to offering both exceptional print services and newer cross-media technologies, we embrace modern lean manufacturing practices and are committed to environmental sustainability as evidenced by our Forest Stewardship Council (FSC) certification. Our organization is a certified G7 Master Printer by IDEAlliance, an indication of our commitment to color fidelity, brand control, and the highest quality delivery of printed materials.

The Standard Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Company Description

The Standard Group is an employee-owned company(ESOP) that offers premier print management and marketing logistics company located in Lancaster County, PA. We simplify the art of communication for our customers by understanding their business and delivering the right message to the marketplace.\n\nWe partner with our customers to streamline and automate processes, facilitate ordering, improve quality, manage inventory and reduce obsolescence. And by leveraging innovative technologies, we execute multi-channel communication strategies to reach an audience, drive engagement, increase revenue, reduce cost and raise compliance.\n\nOur award-winning company works with digital and print communication, personalized messaging, online ordering, 1:1 marketing technologies, and marketing automation serve a unique and varied client base ranging from small non-profit organizations to large Fortune 500 companies.\n\nWe specialize in:\nCommercial Print & Packaging\nMedical Printing \nMarketing Management and Automation\nPersonalized Communication & Variable Data\nPromotional Products\nWarehousing & Fulfillment \nDirect Mail\n\nIn addition to offering both exceptional print services and newer cross-media technologies, we embrace modern lean manufacturing practices and are committed to environmental sustainability as evidenced by our Forest Stewardship Council (FSC) certification. Our organization is a certified G7 Master Printer by IDEAlliance, an indication of our commitment to color fidelity, brand control, and the highest quality delivery of printed materials.\n\nThe Standard Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, veteran status, or any other characteristic protected by applicable federal, state, or local laws.