Truck Service Advisor I

Thereu2019s never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TAu2019s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TAu2019s future. Job Summary Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came In this role, you can expect to: + Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded + Have extensive knowledge of the products we sell and the services we provide + Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity + Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer + Source parts from outside vendors and coordinate delivery + Prepare end of shift drop and shift report; Understand various payment types + Ensure the cleanliness of service counters, showroom, and customer restrooms + Maintain the safety of both our customers and team members What weu2019d like to see: + A dedicated individual who works well with others and is excited to be part of our team + High School Diploma or GED + Good verbal and written communication skills + Previous cashier and customer service experience; experience in repair or parts shop preferred + Presents self in a professional manner to customers, management, and coworkers. + Strong suggestive selling skills + Basic computer skills + Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions + A valid driveru2019s license With us, youu2019ll enjoy: + Competitive wages + Medical, dental, vision and life insurance + 401(k) with a company match + Paid vacation and holidays + Tuition reimbursement + On-site meal discounts + A wide variety of discounts on technology, travel, food and fuel + Opportunity for growth and advancement with company paid training Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can