Incident Manager
Agile Resources, Inc.
Benefits Medical, Dental, Vision, 401k, and more Our client is a leader in the energy industry. They are seeking an Iincident Manage r to work remotely. The Ideal Candidate Will Have Familiarity with operational metrics and service health, including SLOs, MTTR, CSAT, and KPIs Knowledge of ITSM best practices and ITIL Experience with root cause analysis and reporting A working background with major ticketing platforms such as ServiceNow, Remedy, or Jira Extensive knowledge Microsoft 365 Practical experience with Intune A strong understanding of Azure cloud services Keywords IT Operations, Incident Management, Problem Management, ITIL, ITSM, ServiceNow, Jira, Azure, AWS, Microsoft 365, Intune, Endpoint Management, Network Operations, Risk, Vulnerability, Root Cause Analysis #J-18808-Ljbffr Agile Resources, Inc.
Vacancy posted 12 hours ago
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