Billing Support Specialist
Virtual Vocations Inc
Supporting customers with billing and payment inquiries, the full-time remote Billing Support Specialist will manage account balances, assist customer-facing teams with invoicing, and collaborate with finance teams to ensure customer satisfaction and compliance. Key Responsibilities: Support customers in resolving billing and payment inquiries, including receipts, credit notes, and invoices Assist customer-facing teams with invoicing, subscriptions, and payment management topics Maintain accurate customer account balances and build professional relationships to deliver a world-class billing support experience Required Qualifications: Fluency in English and Spanish; French and German are a plus 1+ year of experience in a B2B SaaS customer support role or transferable relevant experience Experience with ticketing tools and support systems Strong technical aptitude to understand and explain billing-related concepts Ability to multitask across different platforms and communication channels in a remote environment
Vacancy posted 1 day ago
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