Customer Service Representative II

Customer Service Representative II at Thermo Fisher Scientific provides support throughout the service lifecycle, handling inquiries, processing orders, and managing customer relationships. The role requires on-site presence in Grand Island, New York, with opportunities to work across ERP and CRM systems in a collaborative environment.

Responsibilities

• Handle customer inquiries and serve as point of contact for internal and external customers
• Process orders, manage quotations, and track shipments using ERP and CRM systems
• Resolve customer issues and ensure satisfaction through proactive communication
• Maintain accurate customer data and documentation
• Contribute to continuous process improvement initiatives

Requirements

• High school diploma or GED
• Minimum 1 year customer service experience, preferably in shared service center or multinational setting
• Strong English written and verbal communication skills
• Proficient in Microsoft Office applications
• Excellent attention to detail and data entry accuracy
• Experience with CRM systems and customer service software preferred
• ERP system experience (Oracle/SAP) beneficial but not required

Compensation: $14.41–$21.61 hourly