Public Safety Officer

Public Safety Officer

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford Hospital is one of the largest and most respected teaching hospitals in New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.

The Hartford Hospital Public Safety department has been in existence for over 40 years providing a wide variety security services to the hospital community. The department has over 90 members that are all State of CT certified. Officers receive additional training from a certified in house instructor upon hire.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

• Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
• Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
• Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
• Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
• Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
• Partners with law enforcement and other first responders when circumstances warrant.
• Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
• Completes other duties as assigned.

Qualifications

One (1) year of relevant experience (public safety, corrections, emergency medical services, military) required. High school diploma/GED required Valid driver's license required Valid CT Guard Card required Ability to read, write, speak and understand English required Two (2) years of relevant experience preferred Basic First Aid and CPR preferred Crisis Prevention Institute (CPI) preferred Management of Aggressive Behaviors (MOAB) preferred Multilingual preferred Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances. Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners. Ability to analyze and solve a variety of difficult situations, problem events, emergencies. Attention to detail and ability to handle tasks independently. Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Regular Standard Hours Per Week: 40 Schedule: Full-time (40 hours) Shift Details: This position is assigned to the second shift, 2:45pm 11:15pm, and requires standing, walking, and driving to respond to calls for service to assist colleagues, patients, and visitors.