Business Development Manager - Additive Manufacturing

NSL Analytical Services, Inc.

Position Description

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Job Title: Business Development Manager Department: Sales

Reports To: VP – Sales, Marketing, Customer Service FLSA: Exempt

Date: October 21, 2026 Full-time Position

About NSL Analytical:

Founded in 1945 and headquartered in Cleveland, Ohio, NSL Analytical Services is an independent materials testing laboratory serving over 1,700 customers across aerospace, defense, energy, additive manufacturing, and other critical industries. Our team of scientists, metallurgists, and technicians is built around a straightforward commitment: accurate results, deep technical expertise, and responsive service. Our ISO/IEC 17025, Nadcap, and ASME NQA-1 accreditations reflect a long-standing commitment to quality that our customers have counted on for over eight decades. Today, NSL is in an exciting period of growth — investing in new capabilities, expanding our national laboratory footprint, and building the team that will help carry that mission forward.

Position Summary:

Responsible for delivering value to the customer or prospect and all that entails. Owns new-customer acquisition and account growth across the Advanced Manufacturing value chain, including Additive Manufacturing (AM), Heat Treat/HIP, Coatings, and related supporting processes. Delivers on assigned orders, new-customer, and share-of-wallet targets. Develops and executes the territory growth plan, focused both on financial gain and customer satisfaction. Collects voice of the customer insights, maps them to new service opportunities, and partners with Operations and Science & Technology to ensure they are executed. 

Essential Functions*:

1. Customer and account development
2. Drive New Customer Acquisition, Grow Business (Share of Wallet) with existing customers, and Represent NSL at Shows/Conferences/Industry Events.
3. Travels throughout assigned territory to call on regular and prospective customers. (Up to 50% travel)
4. Engages in in-person customer visits.
5. Makes individual and group presentations to various prospects including those online, and in person.
6. Documents and manages a sales pipeline through CRM (HubSpot).
7. Segments market into addressable niche areas that drive strategic growth for the company.
8. Defines buyer personas and proactively prospects new acquisition targets.
9. Maps customer accounts defining champions, economic buyers, decision makers.
10. Develops champions at key accounts and utilizes them to drive growth.
11. Represents company at trade shows and conferences.
12. Develops trusted partner reputation in key markets.
13. Identifies key adjacencies for rapid growth opportunities and proactively drives action into those opportunities.

Administration

• Updates and maintains customer information in CRM & ERP systems as necessary.
• Submits expenses in accordance with company policy.
• Prepares quotations, sends out letters and information
• Post-sale follow-up to ensure customer expectations are met.
• Follows-up on previous quotes, inactive accounts, or those with significant changes in sales volume, and referrals.

• The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties or work overtime as required.

Incidental Functions:

• As required.
• Adheres to quality and safety standards.

Supervisory Responsibility:

• N/A

Qualifications (Knowledge, Skills, Abilities, Education, Experience):

• Bachelor's degree in materials science, engineering, business or a related discipline, or equivalent experience.
• Strong communication, presentation, and interpersonal skills.
• Working knowledge of, or ability to learn, software programs such as MS Excel, CRM, NetSuite and MS Word. 
• Prior experience in technical sales with a proven track record in meeting and/or exceeding revenue target goals.
• Working knowledge of the metal AM workflow and supporting value chain
• Valid driver's license required.
• Preferred: experience selling testing or analytical services into aerospace, space, defense or medical markets; familiarity with Nadcap, ISO/IEC 17025 and AS9100 environments.

Success Factors:

• Results oriented: ability to clearly articulate and achieve revenue and strategic goals.
• Ability to reject setbacks and enthusiastically persist until goals are achieved.
• Team player who holds themselves accountable for performance.
• Functions well in a professional environment.
• Ability to build long-term relationships.

Work Conditions/Physical Demands:

Home Office environment: includes sitting, standing and walking; infrequent lifting of up to 20 lbs., pulling, pushing, carrying, reaching, bending, twisting, climbing, squatting, and crouching. xhyhwjd Infrequent visits to main office which is attached to a lab that contains toxic materials with possible exposure to odors, acids, fumes and other reactive materials.

Reasonable Accommodations:

• This description is representative of the knowledge, skills, abilities and physical requirements to successfully perform the job. At the employee's request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.