Branch Operations Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Branch Operations Coordinator | Germantown, Wisconsin

Make Water Work. Make an Impact That Lasts.

If you're someone who enjoys balancing administrative responsibilities with hands-on operational support-and takes pride in keeping a branch running smoothly-this role is built for you.

As a Branch Operations Coordinator , you'll be a critical part of daily branch success. You won't just process paperwork-you'll connect shop operations, logistics, technicians, and customers to ensure equipment moves on time, work orders are accurate, and customer commitments are met. Your impact will be felt across the branch every single day.

?? Why This Role Is Different

• You support both office and shop operations , not just administration

• You directly impact equipment turnaround, shipment timelines, and service execution

• You work closely with technicians, logistics, and customers to keep operations flowing

• You're part of a global water technology company solving real-world challenges

?? What You'll Be Doing

• Serving as a first point of contact for inbound phone calls, online inquiries, and customer walk-ins

• Processing service work orders using service management and ERP systems (ServiceMax and STEEB)

• Supporting scheduling of technicians, deliveries, equipment movement, and pick-ups

• Coordinating inbound and outbound shipments of electric submersible pumps across the region

• Pressure washing, triaging, palletizing, and preparing pumps for shipment to customers or regional hubs

• Assisting with loading and unloading trucks and coordinating logistics timelines

• Supporting Service Shop Technicians by creating work orders and pulling required parts for repairs

• Entering orders and ensuring freight terms, service operations, and part numbers are accurately captured

• Maintaining accurate time entries, billing details, and customer payment documentation

• Preparing paperwork for customer sign-off and shipment confirmation

• Supporting branch staff in compiling metrics and ensuring customer requests are completed on time

• Promoting a safe working environment and strong safety culture within the branch

?? Where You'll Make an Impact

You'll support operations at the Germantown, WI branch , working hands-on with both administrative and shop teams to ensure pumps, parts, and service orders move efficiently and safely. You'll play a key role in representing Xylem as a reliable and responsive service partner.

?? What It Takes to Succeed

• High school diploma or equivalent

• 2+ years of experience in operations, logistics, shop support, or administrative roles

• Comfort working in both office and warehouse/shop environments

• Ability to manage multiple priorities in a fast-paced setting

• Experience with ERP systems and Microsoft Office tools

• Strong attention to detail, initiative, and customer-focused mindset

• Ability to safely assist with material handling and equipment movement

?? What Xylem Offers

• Hourly salary offered $27-29 per hour, based on experience.

• Comprehensive medical, dental, and vision benefits

• Paid Time Off (PTO)

• Retirement and investment savings plans

• Career development and advancement opportunities

• The opportunity to support a mission-driven company helping solve global water challenges

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation