Pharmacy Customer Associate II

Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Pharmacy Customer Associate II will be responsible for responding to moderately complex customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. Responsibilities Develop and maintain positive customer relations and coordinate with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner. Interact with internal and external customers (including subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support. Respond to client issues via telephone and written correspondence regarding insurance benefits, member, provider contracts, eligibility, claims, etc. Complete necessary research to provide proactive, thorough solutions. Display ownership of service requests ensuring high quality resolution and follow‑through. Support and guide the customer with their personal options and decisions and help the customer become knowledgeable and confident about using technology, tools and resources available to them. Multi‑task by handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Proficiently maintain focus during extended periods of sitting and handle multiple tasks in a fast‑paced, high‑pressure environment; strong verbal and written communication skills, attentive to details, critical thinker, and problem‑solver; demonstrate empathy and persistence to resolve caller issues completely; comfortable and proficient with digital tools and platforms to enhance productivity and minimize manual efforts. Work a structured schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Perform other duties as assigned. Require a high school diploma or equivalent and a minimum of 1 year of experience in an automated customer service environment or any combination of education and experience that would provide an equivalent background. Preferred Skills, Capabilities and Experiences General knowledge of company pharmacy services, products, insurance benefits, contracts and claims. Bilingual English and Spanish proficiency. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. #J-18808-Ljbffr