Quality Specialist (Cambridge)

The Quality Specialist is primarily responsible to ensure that the quality of the products produced at CGT meet all customer expectations and requirements by conducting and facilitating improvements, such as implementation of effective corrective actions and conducting internal audits. Responsibilities Take quick and effective actions when non-conformances are reported both internally and externally. Assist in promoting quality throughout the organization by ensuring that the Quality Management System (QMS) requirements are in compliance. Provide field support, as required, and conduct return material analysis to assess the root cause of customer complaints and/or quality issues, and give direction on appropriate corrective action implementation and reporting. Facilitate the disposition of raw material on ‘HOLD’, in cooperation with the appropriate internal and external teams as necessary (PDS, Operations, Materials Management, etc.) to help maintain inventory integrity. Provide internal manufacturing support for the identification and implementation of continuous improvement initiatives. Assist in preparing monthly reports as a communication tool for Quality performance to management. Provide support as needed to Supplier Quality in cooperation with Operations to resolve raw material issues. Coordinate activities related to any containment of suspect material while ensuring an adequate supply of acceptable material to support the customer. Initiate corrective action reports for customer issues and work with CGT Operations and other teams to find and implement permanent corrective actions. Conduct internal process manufacturing audits. Participate in advanced quality planning (APQP), failure mode analyses (FMEA) at all necessary pre-production Quality planning activities. Must have a solid understanding of all phases of APQP, FMEA, Control Plans, PPAP, plus good knowledge of SPC. Interface with both customers and suppliers on Quality related issues. Act as the lead for all problem‑solving activities for a specific customer base. Prepare all communication with respect to any Quality Alerts and ensure distribution to appropriate parties, both internally and externally. Ensure corrective actions are appropriately documented, implemented, effective and have timely closure. Other duties as assigned. Knowledge, Education & Experience Minimum Grade 12 education with post secondary education in Quality Assurance. Internal Auditor certification or experience is a must. ASQ CQT or CQE designation preferred. Ideally have 3 years’ experience in an automotive manufacturing environment, ideally with products related to interiors. Sound knowledge of ISO/IATF 16949 QMS. Knowledge of CI, Six Sigma, 8D and other problem solving methodologies. Skills & Abilities Work ethic: Possesses a strong willingness to work hard and do what it takes to get the job done. Communication: Speaks and writes clearly and articulately with all forms of communication (in-person, email, etc.). Listening Skills: Lets others speak and seeks to understand their viewpoints. Calm under pressure: Maintains stability and diffuses stressful situations. Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to quickly and proficiently understand and absorb new information. Problem Solving & Analytical Skills: Exhibits a probing and inquisitive mind. Able to process facts & data (qualitative & quantitative), and draw appropriate conclusions – trends, solutions, etc. Presentation skills: Comfortable leading meetings with both internal and external parties as well as presenting proposals, reports, data to groups on various topics. Advanced skills in Microsoft Office applications, Microsoft Teams, and Zoom. Work Environment Work is mainly required to be conducted in an office setting however the nature of the job will require the incumbent to also work within the manufacturing environment. Some travel will be required to customer locations, mainly in the US and Mexico. Must possess a valid, up-to-date passport and the ability to freely cross international borders. Must have a valid G2 driver’s licence. 24/7 multi‑shift manufacturing environment – early mornings, evenings and weekend hours may be necessary from time to time. Benefits Salary will be commensurate with the candidate’s experience, qualifications, and demonstrated knowledge. Comprehensive health benefits including health, dental, vision, life and disability coverage for you and your dependent family. RRSP matching program. Employee and Family Assistance Program. Safety shoe and safety eyewear program. Professional development opportunities. Privately owned Canadian business. Friendly, knowledgeable staff with high tenure and experience. 150+ year history. Company events and celebrations. Equal Opportunity Employer CGT is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to age, ancestry, colour, citizenship, ethnic origin, place of origin, creed, disability, family or marital status, gender identity or expression, sex, or sexual orientation. As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants. Job applicants requiring disability-related accommodation in order to participate in the selection process should contact Human Resources to communicate any accommodation requirements (View email address on click.appcast.io). Accommodation will be provided in accordance with the Human Rights Code applicable to the jurisdictions we operate in. #J-18808-Ljbffr