Teller- Full Time

Teller- Full Time

Northwest Bank Posted a day ago, valid for 5 days

Erie, PA 16538, US

Competitive

Full Time

The job position is for a Northwest Teller at the Cook Avenue location in Erie, requiring a high school diploma or equivalent and customer service experience, preferably in banking or retail.

Tellers will engage with customers, process transactions, resolve issues, and identify financial needs for referrals, all while delivering exceptional customer service both in-person and through various communication channels.

Candidates should possess strong interpersonal skills, the ability to work as part of a team, and familiarity with Microsoft Office and banking software.

The position involves balancing a teller drawer daily, participating in office meetings, and adhering to compliance and operational procedures, with a focus on financial wellness and customer satisfaction.

The salary for this position is not explicitly listed, but it typically requires 1-2 years of relevant experience in customer service or cash handling.

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

Essential functions include achieving financial wellness activity goals, assisting customers and visitors with questions, problem resolution, and other needs, proactively engaging with customers to understand needs and inform them of product/service features and benefits, referring customers to appropriate team members for complex requests or products/services, actively engaging with and greeting customers and taking ownership to resolve any customer issues or concerns, balancing teller drawer daily and participating/assisting in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed, delivering on our North(west) star experience and championing our customer's financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications, exceptional delivery of our 5 Culture Promises, completing educational training as assigned and self-educating using bank designed programs and applications, having general knowledge of all office systems and software, performing maintenance and possessing an in-depth knowledge of bank products, services, and digital offerings, knowledge and adherence to all security and dual control processes, responsible to participate in branch opening and closing tasks as needed, protecting the bank from unnecessary risk by following compliance, risk, and operational procedures, working as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed, working evening hours and weekends as scheduled, assigned, or necessary, ensuring compliance with Northwest's policies and procedures, and Federal/State regulations, navigating Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency, working as part of a team, working with on-site equipment.

Ability to establish effective working relationships among team members and participate in solving problems and making decisions, ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written, ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information, ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information, ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas, knowledge of computers and the Teller System.

Education: High School Diploma or equivalent preferred

Work Experience: Customer service experience preferred

Cash handling experience preferred

Banking and/or retail experience preferred