Assistance Nurse

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we're looking for talented individuals to join our team and make a difference.

Job Purpose

The Assistance Nurse role is crucial for delivering expert medical support and guidance to clients under A&H Business Travel policies. This position involves comprehensive clinical case management, effective coordination of medical evacuations, and strong collaboration with interdisciplinary teams to guarantee premium care standards. You will act as a pivotal link between patients, healthcare providers, and assistance centers to ensure timely, appropriate, and economical medical solutions are provided to travelers in need.

Key Responsibilities:

Core Duties:

• Conduct immediate assessment of medical incidents reported by insured travelers, gathering vital information to prioritize care effectively.
• Provide expert clinical advice tailored to individual cases, integrating policy guidelines with regional medical standards.
• Manage case progression meticulously, ensuring smooth continuity through shift handovers and thorough documentation.
• Coordinate medical evacuations and repatriations, selecting appropriate transportation modes based on patient condition and urgency.
• Refer patients to the most suitable and accessible healthcare providers, maintaining up-to-date knowledge of local medical networks.
• Collaborate closely with International SOS Assistance Centers and operational teams to optimize case outcomes and resource utilization.

Additional Responsibilities:

• Maintain strict adherence to scheduled work rosters while demonstrating flexibility to accommodate urgent case needs and team requirements.
• Uphold and embody the organization's ethical standards, corporate values, and internal policies consistently across all professional activities.
• Contribute actively to Occupational Health & Safety programs, fostering a safe and supportive work environment.
• Engage in designated project work or additional responsibilities as allocated by management, supporting continuous service improvement.
• Maintain clear, proactive communication regarding case handling, workload status, and any shift changes with supervisors and colleagues.
• Ensure clinical accuracy and professionalism across all forms of communication, case documentation, and decision-making processes.
• Complete all tasks and case responsibilities within assigned timeframes to maintain operational efficiency.
• Comply with all confidentiality, privacy regulations, and safety protocols to protect patient information and comply with legal standards.
• Foster effective multidisciplinary collaboration internally and with external partners to provide cohesive medical assistance services.
• Perform clear, comprehensive handovers to ensure continuity of care and operational reliability between shifts.
• Assume responsibility for clinical decisions including medical referrals and transportation modes to safeguard patient health outcomes.
• Promote and integrate corporate policies and values actively into daily operations and team culture.
• Participate in ongoing development of Occupational Health & Safety policies and practices to enhance workplace well-being and compliance.
• Accept and execute additional reasonable duties and projects assigned to support the team and organizational goals.
• Maintain ownership of personal workload management and communicate openly with management regarding workflow and availability.

Required Skills

• Comprehensive Medical Knowledge: Extensive understanding of acute, emergency, and travel-related medical conditions, enabling early identification and appropriate response to medical emergencies.
• Communication Excellence: Superior written and verbal communication skills, capable of delivering clear, concise, and empathetic messages tailored for diverse stakeholders including patients, medical professionals, and insurers.
• Technical Proficiency: Adept in using medical case management systems, databases, and general office software which support efficient documentation and case coordination.
• Customer Service Orientation: Demonstrated ability to prioritize client needs with a compassionate approach while maintaining high standards of professionalism and quality service delivery.
• Organizational Skills: Efficient in managing multiple cases simultaneously, prioritizing tasks, and ensuring accurate handovers without information loss.
• Collaboration and Teamwork: Ability to work effectively within multidisciplinary teams and external partners, contributing positively to shared goals and patient outcomes.
• Clinical Documentation: Precision and professionalism in case documentation and data management, ensuring compliance with policies and facilitating quality assurance.
• Compliance and Ethics: Commitment to strictly adhere to privacy laws, safety protocols, and company policies fostering trust and integrity in all operations.
• Adaptability and Accountability: Willingness to engage in ongoing learning, accept new assignments, and take ownership of responsibilities within a dynamic assistance environment.
• Language Proficiency: Strong command of English and Spanish languages to communicate effectively with a global clientele and diverse healthcare providers.

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By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!