Patient Assistance Center Representative

Patient Assistance Center Representative Burlington, MA Overview The Patient Assistance Center (PAC) representative will be responsible for managing patient and physician communications for a growing vascular practice. This role will be responsible for answering patient inquiries and scheduling appointments across a multi-region spanning organization. This role will report to the Patient Assistance Center Team Manager. Responsibilities Staffs The Vascular Care Group communications center, following up on all internal and external patient communications by phone and online Answers and follows up on important communications regarding patient needs, such as but not limited to scheduling, procedure results, insurance issues, and other pertinent appointments Perform practice tasks associated with registering new patients including but not limited to insurance verification, demographics information, obtaining referrals, etc. Acts as a resource of practice information, remaining informed on the most up-to-date policies and procedures Efficiently screens and redirects calls to proper communication channels specific to patient needs and requests Notifies appropriate practice personnel and patients of unforeseen circumstances in a timely fashion, including situations resulting in practice shutdown or procedure delay Performs other duties as assigned Requirements High School Diploma Required 1+ years’ experience in a communications center required Professional communication skills required Proficiency in technology, in particular Microsoft Office Suite Knowledge of, or ability to learn healthcare terminology and billing practices Excellent organizational and prioritization skills Must prioritize excellent customer service Able to work in a high-paced environment with evolving priorities Excellent interpersonal skills required #Mangrove Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Mangrove Management Partners’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Mangrove Management Partners