Assistant General Manager

Job Description

Job Description

Job Description

Position Title: Assistant General Manager

Position Summary

The Assistant General Manager supports the General Manager in overseeing daily store operations, including team supervision, product and service quality, food safety, and financial performance. The Assistant General Manager helps ensure store profitability, sales growth, Guest satisfaction, and employee engagement while assuming responsibility for the store in the General Manager's absence. The position reports directly to the General Manager.

Essential Duties & Responsibilities

·       Assist the General Manager in leading daily store operations.

·       Supervise and coach team members during assigned shifts.

·       Assist in resolving Guest concerns promptly and professionally.

·       Support execution of Marco's Pizza Operating Systems and procedures.

·       Ensure compliance with food safety and sanitation standards.

·       Help achieve weekly sales, service, labor, and food cost goals.

·       Assist with inventory counts, ordering, and product rotation.

·       Support labor scheduling and productivity goals.

·       Protect company assets, cash handling, and workplace safety.

·       Assist with Point of Sale and other company systems.

·       Help recruit, interview, onboard, and train new team members.

·       Provide ongoing coaching to ensure a 5-Star Guest experience.

·       Lead shifts and make operational decisions in the General Manager's absence.

·       Promote Marco's culture and maintain a positive work environment.

Education and/or Work Experience Requirements

Required:

·       1 year of restaurant supervisory or management experience preferred.

·       High School Diploma or equivalent.

·       Must be at least 18 years of age (or as required by state law).

·       Valid driver's license if driving is required.

Preferred:

·       ServSafe Certification.

·       Completion of Marco's training programs and leadership courses.

·       Strong leadership, communication, and customer service skills.