Customer Service | Customer Account Resolution Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service | Customer Account Resolution Specialist Full Time – Franklin, Franklin, TN, US – Salary: $50,000 annually This role is an in-office position at our Franklin, TN headquarters. Candidates must live within 60 miles of Franklin, TN. What You’ll Do Be your client's advocate — Actively guide clients through the timeshare termination process, keeping communication clear and expectations realistic at every stage Make the complex feel simple — Ensure clients fully understand each step and action being taken on their behalf Build tailored strategies — Draft client‑specific action plans designed to move each case toward successful timeshare ownership termination Keep response times tight — Reply to all client communication within department standards and address each feedback within 24 hours Maintain pristine records — Keep all client files in Salesforce accurate, current, and thoroughly documented Communicate with consistency and professionalism — Whether email, phone, or mail, every touchpoint reflects the same polished, caring standard Elevate the team around you — Foster a culture of accountability, efficiency, idea sharing, and continuous improvement Stay ahead of the industry — Be a go‑to resource for timeshare industry updates, trends, and general knowledge Jump in wherever you're needed — Ready to help with any task necessary What You Bring 2+ years of standout customer service and account management experience — this is a must Exceptional organizational skills — keep everything in order without reminders Sharp problem‑solving instincts — figure out challenges independently A results‑driven approach — measure success by outcomes and hold yourself to a high bar Attention to detail — accuracy matters every time Flexibility and adaptability — energized by change, not threatened by it Integrity — do the right thing even when nobody's watching Collaborative, team‑first mindset — make people around you better Strong work ethic and efficiency — work hard and work smart Preferred Experience Salesforce — familiarity with managing client records and workflows Google Workspace / Microsoft Office — comfortable using everyday business tools New Employees Receive A MacBook for work tasks A weekly pay schedule A 401k program with a company match An employer‑funded Health Savings Account (HSA) and comprehensive Medical, Dental, and Vision Insurance 9 paid holidays Access to office health and wellness facilities such as fitness center and courtyard A vibrant work culture with food trucks, lounge areas, and occasional foosball tournaments Continuous coaching from industry professionals Monday – Thursday: 9am – 5pm; Friday: 9am – 3pm. Fridays are earned work-from-home days. Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E‑Verify. #J-18808-Ljbffr