Bay Colony RX Tech - Pharmacy Care Representative - Part time

Pharmacy Care Representative

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key responsibilities include providing superior customer service, working closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives to provide excellent patient care, promoting greeting, asking, and thanking strategies, and handling written prescriptions and refill numbers. You will also manage prescription-related paperwork, use the RXEVO point of sale system, and direct customers to the counseling window for Pharmacist consultation. Additionally, you will maintain manual signature capture receipts, process customer transactions, and ensure proper prescription deliveries. You will participate in Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management events. Inventory management duties include receiving OTC inventory, ensuring accuracy of deliveries, staging inventory, and complying with Return to Stock SOP. Compliance and sanitation responsibilities include adhering to HIPAA regulations, TSBP rules, and H-E-B SOPs, processing PSE transactions, and ensuring department compliance with presentation, organization, sanitation, and maintenance guidelines.

Qualifications include being at least 18 years old, having experience in retail and pharmacy, working in a fast-paced environment, possessing strong communication and customer service skills, mathematical skills, PC skills, cash-handling skills, and the ability to maintain composure in high-stress situations. Education requirements include a High School Diploma or GED or equivalent, and completion of all required training and certification. Physical demands include working in a fast-paced retail office environment, standing for extended periods, lifting 30 lbs or more, and fulfilling vision requirements for the job.