Service Foreman (TOP pay based on experience)

SUMMARY

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Recruits, and motivates qualified service technicians.

Assists technicians in developing their skills.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Ensures that all department employees receive appropriate manufacturer training.

Conducts regular performance reviews for all technicians in accordance with dealership guidelines.

Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.

Prioritizes and controls all comebacks to ensure proper and prompt attention.

Ensures that all repairs are assigned to technicians in an equal and fair manner.

Provides technical support for technicians when necessary.

Ensures repairs are charged out correctly.

Checks progress of each repair order throughout the day.

Maintains high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Road tests vehicles to quality-check work performed.

Accounts for all documents; ensures that none are missing and all are processed correctly.

Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

Handles all customer complaints within 24 hours, informing other managers as appropriate.

Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.

Monitors technicians' daily productivity reports and corresponding payroll records.

Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.

Ensures the proper care, storage, and inventory of special tools.

Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.

Keeps abreast of new equipment and tools available and recommends purchases.

Fills in for service advisor and dispatcher when necessary.

Attends managers meetings as requested.

Strives for harmony and teamwork within the department and with all other departments.

Maintains safe work environment.

Maintains professional appearance.

SUPERVISORY RESPONSIBILITIES

Shop technicians

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

10 years shop experience

Customer satisfaction experience

LANGUAGE SKILLS

English

CERTIFICATES, LICENSES, REGISTRATIONS

State Inspection License

Commercial Drivers License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to perform repairs when necessary.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.