Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit Job Description Are you ready to bring your leadership, customer service, and organizational skills to a role that truly makes an impact? Associa is looking for a dedicated Community Association Manager (CAM) to join our team in Columbus. In this role, you'll collaborate with homeowners, board members, vendors, and fellow Associa team members to help our communities thrive. This is an exciting opportunity for someone who enjoys dynamic, relationship-driven work and is passionate about creating strong, vibrant community experiences. What You’ll Love About Working With Us Flexible hybrid work schedule– work from home with only one required in-office day per week (unless there’s a special event or meeting) Robust benefits including medical, dental, vision, 401k, and disability insurance Company-paid continuing education and certifications: CMCA, AMS, PCAM Paid membership to CAI (Community Associations Institute) Work-life balance is a top priority—we support sustainable workloads and healthy boundaries, we also compensate you for board meetings that occur outside normal business hours. Work essentials provided: company laptop, work phone, and mileage reimbursement Recognized as a Great Place to Work for 6 consecutive years and named one of the Best and Brightest Companies to Work For in multiple markets What You’ll Be Doing Serving as the primary liaison between the HOA Board of Directors, homeowners, and vendors Traveling to client sites to attend board meetings, perform community inspections, conduct walk-throughs, and support events, as needed Preparing and distributing annual disclosure packages, financial statements, and meeting notices in compliance with state regulations and governing documents Reviewing and summarizing monthly financials for the Board of Directors Advising boards and committees on capital improvements, maintenance planning, and community operations to ensure long-term success What You Bring to the Role Required Qualifications Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Experience in community management, customer service, hospitality, or a related industry Strong written communication skills, including grammar, structure, punctuation, and spelling Proven ability to deliver excellent customer service and effectively resolve conflicts Comfortable working independently and collaboratively in team settings Strong organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines Professional and clear communication skills across phone, email, and in-person interactions Preferred Qualifications CMCA (Certified Manager of Community Associations) designation Completion of the M-100: The Essentials of Community Association Management course through CAI Experience managing an HOA portfolio or working as an onsite community manager Familiarity with HOA operations, board governance, and vendor coordination We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr