General Manager - Wyndham Hotels - Airport Location

Job Description

Job Description

Description:Description

FLSA Status: Exempt

Department: A&G

Job Summary

The General Manager is a polished, well-spoken, and well-regarded ambassador who carries a strong vision for their hotel. He or she is charged with responsibility for all aspects of operations for their assigned property, providing support, supervision and guidance to their management team and front-line associates. He or she will ensure that financial performance is optimized, that high quality product and service levels are maintained, and that the hotel is operated in compliance with state, federal and local regulations as well as Company (Meyta Concepts, LLC, managed by MKM Hotels) and brand standards.

The General Manager will establish priorities and lead key operational initiatives such as the sales plan and budget development and execution of physical property improvement projects. They will provide hands-on leadership to ensure that revenue is maximized while expenses are effectively controlled. They will serve as the linchpin for communications with guests and clients, associates, ownership, corporate representatives, brand representatives and key vendors.

Job Duties & Functions

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.

• Maintain regular attendance in compliance with Company standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include compliance with Company and Brand dress code and wearing a name tag when working (per brand standards).

• Comply with and ensure adherence to Company standards and regulations to encourage safe and efficient hotel operations.

• Comply with certification requirements as applicable for position to include Food Handlers, Alcohol Awareness, CPR and First Aid

• Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.

• Tour the operating departments daily, adjusting as needed via department heads.

• Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Company standards, and the review of previous and future sales and operations efforts.

• Meet all financial review dates and corporate directed programs in a timely fashion.

• Hold a monthly financial review with all department managers and available supervisors.

• Ensure that all department heads maintain budgeted productivity levels and Company standard checkbook accounting procedures.

• Develop managers for future advancement through competency training and corporate sponsored training programs.

• Participate in required M.O.D. coverage as scheduled.

• Maintain direct contact with and monitor the development of management trainees.

• Adhere to all Company policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required.

• Ensure that training in service standards is taking place in each department using the steps to

effective training according to Company standards.

• Assist in creating a positive team-oriented environment which focuses on the guest, through

employee development and motivation.

• Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

• Ensure complete processing of invoices daily by using the A/P process.

• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.

• Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses.

Analyze previous and projected data to generate an accurate reforecast.

• Prepare and conduct all management interviews and follow hiring procedures according to Company S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.

• Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.

• Perform all department manager performance appraisals according to Company S.O.P.’s, and ensure that managers are following the standards in their administration of

performance appraisals to their staff.

• Motivate, coach, counsel and discipline all management personnel according to Company S.O.P.'s and ensure that managers are following the standards in their administration of counseling and disciplinary steps.

• Maintain a professional working relationship and promote open lines of communication with

managers, employees, and other departments.

• Ensure that all employees receive fair and equitable treatment according to Company S.O.P.'s.

• Meet all sales clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.

• Be in the public areas during peak times, greeting guests and helping as needed.

• Maintain procedures for handling of the hotel safe specifically regarding security and initiate a monthly safe audit.

• Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies.

• Complete required corporate training modules and become certified to train those as required.

• Ensure that all scheduled meetings take place on the property.

Benefits

You are a valued asset, and we strive to let you know it. All benefits are available post introductory period.

Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per OR State requirements.
• Paid Vacation per company policy after one (1) year of service.
• Qualify for Medical, Dental and Vision.
• Wyndham Hotels team member discount on stays and trainings.
• On-Site training modules

Part-Time associates

• Paid Time Off (PTO) per OR State requirements.
• Wyndham Hotels team member discount on stays and trainings.
• On-Site trainings modules

General

This job description is not intended to be all-inclusive, additional details will be specified by the

supervisor. The associate will also perform other reasonable business duties as signed by the supervisor.

Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.

If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. Meyta Concepts, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Education & Experience

• At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.

• Wyndham Hotels experience highly preferred.

• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.

• Must have valid driver's license for the applicable state.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying, and solving problems as necessary.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and

consider, adjust, or modify to meet the constraints of the need.

• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.