Front End Supervisor

Front End SupervisorCompany: Jetro / Restaurant Depot Location: 123 First Ave, Chicopee, MA 01020 Job Type: Full-time Sector: Management Compensation: $16.50 - $17.05Job SummaryThe Front-End Supervisor supports front-end operations by assisting with daily oversight of customer service activities, transaction accuracy, and team performance. This role ensures front-end processes are followed and contributes to maintaining an efficient and customer-focused environment.Key ResponsibilitiesSupport daily front-end operations to ensure efficient and accurate transaction processingAssist with monitoring cash handling procedures and resolving minor discrepanciesProvide support and direction to front-end staff during daily operationsEnsure front-end areas are organized, clean, and operating efficientlyAssist in maintaining customer service standards and resolving customer issuesSupport scheduling and workflow coordination for front-end staffHelp enforce company procedures and policies at the front-endCommunicate operational issues or concerns to managementQualificationsPrevious experience in retail, customer service, or front-end operationsBasic understanding of cash handling processesStrong communication and organizational skillsAbility to work in a fast-paced, team-oriented environmentProblem-solving skills and attention to detailPreferred QualificationsExperience in a supervisory or lead roleFamiliarity with front-end operations and processesExperience in high-volume retail environmentsWork Environment / ExpectationsPrimarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.Benefits & PerksMedical, Dental, and Vision Insurance Coverage401(k) Retirement Plan with Employer MatchPaid Time Off (PTO) in accordance with company policySix (6) Paid Company HolidaysTuition Reimbursement Program (subject to eligibility and plan guidelines)Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)Competitive and Comprehensive Benefits Package Designed to Support You and Your FamilyAll benefits are subject to eligibility requirements and plan terms