Dental Specialty Benefits Coordinator/Front Office (Endodontics)

Foundation Endodontics

Foundation Endodontics is a leading and patient-focused dental practice specializing in endodontics. We are dedicated to providing high-quality dental care and ensuring our patients' comfort throughout their treatment. Our team of experienced professionals is committed to delivering exceptional endodontic services.

Job Description

The Benefits Coordinator plays a crucial role in our practice by managing patient insurance benefits, facilitating communication between patients and insurance companies, and ensuring accurate billing and reimbursement. The ideal candidate will possess a strong understanding of dental insurance plans, excellent organizational skills, and a high level of customer service.

Key Responsibilities

• Verify patient insurance benefits and eligibility prior to appointments.
• Communicate with insurance companies to obtain detailed information regarding coverage, benefits, and pre-authorization requirements.
• Accurately input and update insurance information in the practice management software.
• Educate patients about their insurance coverage, benefits, and financial responsibilities.
• Provide patients with estimates of out-of-pocket costs for procedures.
• Assist patients with insurance-related inquiries and resolve any issues or discrepancies.
• Prepare and submit insurance claims for endodontic services in a timely manner.
• Follow up on unpaid or denied claims, ensuring prompt resolution and payment.
• Post insurance payments and adjustments to patient accounts accurately.
• Discuss financial arrangements and payment options with patients.
• Set up payment plans for patients as needed.
• Collect and process patient payments, including co-pays and deductibles.
• Maintain accurate and up-to-date patient records, including insurance information and communication logs.
• Ensure compliance with HIPAA and other regulatory requirements related to patient information and billing practices.
• Stay informed about changes in insurance policies and procedures.
• Assist with front desk duties, including scheduling appointments and answering phone calls, as needed.
• Collaborate with the clinical team to ensure a smooth patient flow and exceptional patient experience.
• Participate in staff meetings and training sessions to stay current with practice policies and procedures.

Qualifications

• High school diploma or equivalent; associate's degree or certification in healthcare administration or related field preferred.
• Previous experience as a benefits coordinator or in a similar role within a dental or medical practice.
• Strong knowledge of dental insurance plans, billing procedures, and coding.
• Proficient in using practice management software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

• Competitive compensation based on experience.
• Employer-supported health insurance program.
• Employer-supported life insurance program.
• Six paid holidays per year.
• Continuing education opportunities.
• A supportive and friendly team environment.
• Opportunities for professional growth and development.
• Quarterly employee incentive program.
• Quarterly team-building excursions.