Patient Experience Coordinator
$21 - $32 per hourPinnacle Fertility Inc.
Job Description
Job Description
About Us
Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at
About the Role
The Patient Experience Coordinator plays a vital role in supporting patients through their fertility journey by guiding them through financial processes and ensuring a clear understanding of their financial obligations. This position is ideal for individuals who are customer service-minded, detail-oriented, and thrive in a fast-paced environment. As a Patient Experience Coordinator , you will work closely with patients and a multidisciplinary team to deliver compassionate care and a seamless financial experience.
We are seeking a Patient Experience Coordinator to join Pinnacle Fertility - Washington in Everett, WA. This is a full-time, onsite position with a schedule of Monday through Friday and participation in a rotating weekend and holiday schedule.
New to Fertility? We’ll Train You.
Fertility experience is not required. We’re open to training the right person on the fertility side of the role. Whether you bring strong customer service experience, are a recent graduate, or are looking to pivot into healthcare, we’re looking for someone who is compassionate, eager to learn, adaptable, and excited to grow in reproductive medicine.
As Pinnacle Fertility continues to grow and evolve, you’ll have the opportunity to contribute to how we shape and enhance the patient and clinic experience.
Key Responsibilities
- Welcome and check in patients while creating a professional, compassionate experience.
- Verify demographic, insurance, and appointment information.
- Manage incoming calls, patient questions, and appointment scheduling.
- Maintain accurate and confidential patient records within the electronic medical record.
- Process billing information, copays, and patient payments.
- Partner with clinical and administrative teams to support efficient clinic operations.
- Help resolve patient concerns and connect patients with the appropriate team member.
- Maintain an organized and welcoming reception environment.
- Float between Washington clinic locations based on staffing and operational needs.
- Support additional projects and administrative responsibilities as assigned.
What We’re Looking For
- High school diploma or equivalent required.
- 1–2 years of experience in customer service, hospitality, healthcare, a medical office, or another patient or customer-facing environment preferred.
- Strong communication, organization, and problem-solving skills.
- A compassionate, patient-focused approach.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and ability to work collaboratively across teams.
- Professionalism and empathy when supporting patients through sensitive situations.
- Proficiency with electronic medical records, scheduling systems, and basic computer applications preferred.
- Curiosity and enthusiasm for learning about fertility and reproductive healthcare.
Compensation & Benefits
- Hourly Rate: $21.00 - $32.00 per hour (final offers based on experience, skills, and qualifications).
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Patient Experience Coordinator in Washington DC vacancy
$24 - $28 per hour
...we’re redefining what healthcare feels like—more human, more connected, and built around real relationships. As a Patient Experience Coordinator, you’re not just at the front desk—you’re the first impression, the connector, and the energy of the clinic. You help patients...SuggestedHourly payFull timeFlexible hoursVida Integrated Health - Kirkland
Washington DC17 days ago- ...you're just beginning your career journey or bringing years of experience - we’re looking for YOU. At our clinic, we don’t just care for patients - we champion them . As a Patient Experience Coordinator , you’ll be a key player in a fast-paced, mission-driven team...SuggestedFull timeTemporary workLocal areaWeekend work
Chiro One
Washington DC3 days ago $24 - $28 per hour
...Description Job Description Join Our Team at Vida Integrated Health! Vida Integrated Health is seeking a dedicated Patient Experience Coordinator to join our exceptional team at our Vida Bellevue clinic, conveniently located near downtown Bellevue! This is your...SuggestedHourly payFull timeFlexible hours- ...and other outpatient services, a 500-car garage, and a helipad for emergency transport. We are seeking an experienced Patient Experience Coordinator - Quality Assurance (Full Time) The Patient Experience Coordinator supports the delivery of exceptional patient-centered...SuggestedFull timeLocal area
- MedStar Health in Colmar Manor, MD is seeking a Front Desk/Patient Access representative to greet patients, schedule appointments, and... ...tests, ensuring accurate data entry and a positive patient experience in a high-volume setting. The role requires strong communication...Suggested
- ...friendly front desk associate to greet patients, register demographics, collect co-pays... ...patient flow. Responsibilities include coordinating appointments, updating records, processing... ...clinical teams to improve the patient experience. Requires high school diploma and...
- MedStar Ambulatory Services in Silver Spring, MD, is seeking a customer-focused front desk associate. You will greet patients, collect information, schedule visits, verify insurance, and process copays at time of service. The role emphasizes courteous service and accurate...
- ...Health seeks an efficient front desk professional to greet patients, manage intake, and coordinate appointment flow across a medical practice or... ...with test requisitions while supporting a smooth patient experience. Responsibilities include scheduling, message triage,...
- ...Bethesda, MD is seeking an engaging front-desk professional to greet patients and help manage patient flow at the practice or department.... ...register patients, collect co-pays, verify insurance, and coordinate timely appointments. The role includes scheduling follow-ups,...
- ...Surgery is seeking a friendly front desk professional to greet patients and manage appointments at our Maryland practice. You will... ...candidates bring at least 1 year of medical or dental front desk experience, strong communication, and organizational skills, with comfort...
- Athletico in Falls Church, VA is seeking a Patient Experience Coordinator to manage front-office operations, patient intake, and financial clearance, ensuring a seamless, compliant experience while supporting revenue cycle performance. You will collaborate with PES, Billing...
- Salt Dental Partners is seeking a proactive front desk professional to join our dental team. You will greet patients, manage records, and coordinate scheduling while ensuring accurate billing and insurance verification. This role emphasizes patient care, confidentiality...Local area
- Aspen Dental is seeking a Patient Experience Coordinator to join our front-office team. You’ll deliver compassionate patient service, schedule appointments, verify insurance, and help maintain accurate charts. You’ll complete a four-week training program, report to the...Full time
- MedStar Health’s Washington Hospital Center seeks an friendly, customer-focused Administrative Assistant to greet patients, verify information, collect co-pays and schedule appointments. You will help manage patient flow, process time-of-service payments and ensure accurate...
- ...is seeking a Customer Service Representative to be the first point of contact for patients. You will greet visitors, schedule appointments, collect data, verify insurance, and coordinate with clinicians to ensure smooth patient flow. As part of a compassionate team, you...
- The Centers for Advanced Orthopaedics LLC is seeking a Call Center Coordinator to handle patient inquiries, referrals, and transfers with exceptional customer service. The role requires multitasking, empathy, and adherence to CAO policies to support value-based care across...
$17.95 - $21.5 per hour
...Dental & Orthodontics in Washington DC is currently seeking a Patient Coordinator to efficiently execute front office processes, including... ...$17.95-$21.50/hrJob Responsibilities Deliver a red-carpet experience to all patients and caregivers while ensuring intake information...Hourly payWork at officeHero Practice Services
Washington DC6 hours ago$56k - $94k
...Job Family : Patient Care Coordinator Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust... ...Coordinator plays an essential role in ensuring a smooth patient experience while supporting NIH program objectives. These full time,...Full timeTemporary workFlexible hoursGuidehouse
Bethesda, MD5 days ago$18 - $23 per hour
Luminis Health in Bowie, Maryland is seeking an Orthopedic Patient Care Coordinator to perform a variety of administrative and clinical tasks aimed at providing top-notch patient care. This role is vital for supporting clinic operations and necessitates excellent communication...$17.95 - $21.5 per hour
...Patient Coordinator Adventure Dental & Orthodontics in Washington DC is currently seeking a Patient Coordinator to efficiently execute... ...-$21.50/hr Job Responsibilities Deliver a red-carpet experience to all patients and caregivers while ensuring intake information...Work at office- ...provider in Virginia is seeking a full-time Administrative Coordinator for its Kingstowne location. The role includes greeting and scheduling patients, maintaining patient records, and ensuring a high-quality experience. Candidates should have at least two years of...Full timeWork at office
$80k - $110k
...Shift: DayJob Category: Public Health Position Objective The Patient Coordinator will provide services and deliverables through performance... ...Associate's Degree required Minimum of 1 year of related experience. Knowledge of clinical protocols and medical terminology. Ability...Contract workFor contractorsLocal areaShift work$18 - $23 per hour
Position Objective: Orthopedic Patient Care Coordinators perform a variety of administrative and clinical tasks to help provide care to patients... ...the I.C.A.R.E. behaviors to improve the patient’s experience. Educational/Experience Requirements: High School Diploma...Full timeWork at office$51.4k - $55.68k
...release forms and other required documentation from clients and coordinate appropriate follow-up care with the client’s outpatient... ...degree required. • Two (2) to four (4) years of relevant experience. • Experience with hospital discharges and community integration...Work experience placementMcClendon Center
Washington DC4 days ago- ...Orthopaedics LLC (CAO) is seeking a Call Center Coordinator in Bethesda to handle inbound calls, refer patients, and initiate inpatient transfers in coordination... .... The role requires 2+ years call center experience, medical setting preferred, and proficiency with...Work at office
$18 - $22 per hour
...advanced diagnostic imaging and exceptional patient care close to home. With a national... ...We are currently hiring for a Patient Coordinator at our mobile units around the Seattle... ...care tasks to ensure a positive patient experience. Ensures documentation and patient records...Hourly payReliefCurrently hiringLocal areaFlexible hours- ...Candidates with CPCA (Apprenticeship) status are not eligible for this senior-level position. Minimum 5+ years of medical coding experience , or equivalent specialized clinical auditing/CPMA experience. Senior-level coding proficiency with the ability to...Full timeApprenticeshipFlexible hoursShift workEarly shift
Medix
Washington DC3 days ago $27.45 - $31.57 per hour
...) who is passionate about accuracy, compliance, and improving patient care? We are seeking an experienced Medical Coder to join our... ...of three years of recent medical coding and/or charge billing experience (within the last four years), or an equivalent combination of...Hourly payFull timeWork at officePuyallup Tribal Health Authority
Washington DC12 hours ago- ...clean claims, and manage denials through final determinations. The role demands CPC or CHONC certification with 5+ years of coding and billing experience, EHR proficiency, and strong collaboration with clinical and finance teams to support patient care and#J-18808-Ljbffr
AAPC
Washington DC6 hours ago - ...fully remote contract opportunity. This role supports a high-acuity, multi-specialty environment and is ideal for coders with strong experience handling complex inpatient cases. Key Responsibilities Perform accurate inpatient coding across a wide range of specialties...Contract workImmediate startRemote work
Medasource
Washington DC5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Patient Experience Coordinator. Be the first to apply!
Related searches
- unit assistant Washington DC
- patient access coordinator Washington DC
- patient care coordinator work from home Washington DC
- part time medical secretary Washington DC
- unit secretary Washington DC
- patient services representative Washington DC
- unit clerk Washington DC
- patient relations representative Washington DC
- nursing unit secretary Washington DC
- patient intake coordinator Washington DC