Patient Access Representative

Patient Access Representative

The Patient Access Representative is located at our administrative office in our centralized call center. This role encompasses all of the various ways we interact with our patients. This includes answering and routing all incoming calls for Mosaic Community Health in a timely, professional and courteous manner. This role provides service to patients by answering questions, making appointments, entering documentation and routing encounters as appropriate using electronic health record (EHR) software and establishing new patients over the phone prior to their first appointment. Duties also include handling pre-registration and registration pre verification for all patients at Mosaic Community Health, new or established.

Responsibilities

• Answer all incoming call, transfer and/or route messages to the appropriate clinic, pool, and/or individual
• Answer questions providing timely, accurate, and quality customer service
• Schedule patients in accordance with established provider schedules and clinic protocols
• Promote, educate, and troubleshoot MyChart use and issues for patients

Skills & Knowledge

Knowledge of standard office policies and procedures. Knowledge of standard office machines including copier, fax, shredder, multi-line telephone, printers, etc. Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients. Fluency in Spanish is helpful. Knowledge of Microsoft Office software products preferred. Computer literacy and typing skills.

Qualifications

Education: High School/GED or better.

Experience: A minimum of one year of customer service or other administrative experience.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.