Patient Coordinator

Job Title : Administrative Assistant-Patient Scheduler

Location : Stanford, CA

Duration: 6 months

Pay Rate: $35/hr - $39/hr

Job Description:

The Planet Group is seeking a dependable and detail-oriented Administrative Assistant / Patient Scheduler to support daily operations at our Clinical Research Unit. This role is responsible for handling patient scheduling, managing incoming phone traffic, and assisting with clinic upkeep and participant hospitality. Because this is a clinical research environment, the ideal candidate must be highly organized, capable of working with various study teams and clinical staff, and strictly mindful of patient privacy and HIPAA compliance

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Duties includ

• e:Scheduling & Checking In: Coordinate and schedule patient appointments across multiple active research studies; welcome and check in participants upon arriva
• l.Phone Management & Triage: Answer incoming phone calls, answer basic questions, and accurately triage inquiries to the correct study teams, nurses, or the Nurse Manage
• r.Participant Hospitality: Prepare, arrange, and serve lunches, snacks, and refreshments for participants during their study visit
• s.Clinic Maintenance: Assist with general clinic upkeep, including resetting, tidying, and restocking clinic rooms between visits to ensure a clean and organized environmen
• t.Team Support: Work collaboratively with a diverse unit, acting as a reliable team player alongside nurses, phlebotomists, administrative staff, and various research team
• s.Compliance & Privacy: Strictly maintain HIPAA compliance and protect sensitive participant information in all phone, digital, and in-person interaction
• s.Ad-Hoc Tasks: Assist with various light administrative and operational tasks around the unit as needed to support daily workflow

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Requirement s: Experience: 2 years of previous experience in an administrative support, medical front desk, scheduling, or customer service role. Experience in a university or healthcare setting is a pl

• us.Communication Skills: Ability to professionally handle phones, direct calls accurately, and interact warmly with participan
• ts.HIPAA Awareness: Understanding of (or willingness to learn) patient privacy and confidentiality standards required in a research setti
• ng.Reliability & Multitasking: Comfort pivoting between desk tasks (scheduling/phones) and floor tasks (room upkeep, prepping snacks/meal
• s).Team Player: Ability to work smoothly with different personality types and distinct research tea