Bilingual Security Site Supervisor

Description

ESSENTIAL FUNCTIONS

• Functions as a supervisor of Security Officers Lead Officers and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed that established rounds are completed and that required reports are filed; notifies proper authorities and client in emergency situations.
• Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.
• Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.
• Assists in the submission of payroll and personnel information to the company as designated.
• In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.
• Prepares files and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.
• As assigned in accordance with applicable company policies and procedures and in compliance with state and federal laws carries out supervisory duties that can include some or all of the following: interviewing orienting and training employees; planning assigning and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accord with post orders and company policy.

Education/Experience: High School Diploma or G.E.D. and 2 years of related experience or an an equivalent combination of education and experience sufficient to perform the essential functions of the job as determined by the company. Minimum 2 years of experience in retail preferred.

Competencies (as demonstrated through experience training and/or testing ):

• May be required to hold and continue to meet the requirements for any applicable state county and municipal license for Security Officers.
• Knowledge of security operations with an emphasis on patrol inspection and response services.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written oral or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to write routine correspondence including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills with the ability to interact effectively with clients at various social levels and across diverse cultures.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation requires the physical and mental capacity to perform effectively all essential addition to other demands the demands of the job include:

• Maintaining composure in dealing with authorities executives clients staff and the public occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks controlled substance testing and behavioral selection survey in addition to any mandatory licensing requirements.
• Directing and disciplining staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding basic computer usage and operating controls.
• Seeing hearing speaking and writing clearly in order to communicate with employees and clients observe and report incidents and direct others.
• Frequent sitting standing and walking which may be required for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Occasional reaching with hands and arms stooping kneeling crouching and crawling.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision distance vision and ability to adjust focus.
• Regular use of vehicle for the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• May be exposed to or required to handle sensitive and confidential information.

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Required Experience:

Manager