Family Support Program Administrator

Job Description

Job Description

Position:          Family Support Program Administrator
Comparable DFPS Position:         Service Program Administrator
Classification:        Full-time, Exempt
Reports to:    Director, Permanency     
Company: Texans Together             

Location:   
Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)

Position Description:

The Family Support Program Administrator provides executive leadership, strategic direction, and operational oversight for Texans Together’s Family Support programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), and other family-centered services. This position leads program performance, quality improvement, contract compliance, workforce development, and stakeholder partnerships to promote safety, stability, permanency, family well-being, and lifelong connections. As a member of the agency’s leadership team, the Program Administrator provides direction to senior-level staff, exercises independent judgment, and collaborates with DFPS and community partners to strengthen service delivery and improve outcomes for children, youth, young adults, caregivers, and families through hope-centered, strengths-based practices.

Primary Responsibilities:

• Provides overall leadership, direction, and administrative oversight for Family Support programs, including Family Group Decision Making, Kinship Services, Local Permanency Services, and other family-centered services.
• Develops, implements, and evaluates strategic plans, operational priorities, and initiatives aligned with organizational goals, Community-Based Care requirements, and contractual expectations.
• Leads program implementation, expansion, transformation, and continuous improvement efforts.
• Promotes a culture of hope, accountability, collaboration, innovation, and continuous improvement.
• Identifies emerging needs, trends, challenges, and opportunities and develops strategies to strengthen service delivery and family outcomes.

• Ensures programs meaningfully engage children, youth, families, caregivers, and stakeholders in planning and decision-making.
• Promotes family-centered practices that strengthen family connections, caregiver supports, permanency, and child well-being.
• Ensures services are timely, equitable, culturally responsive, and consistent with established standards.
• Monitors family engagement, placement stability, kinship support, permanency, child well-being, and other program outcomes.
• Develops strategies to increase family participation, strengthen caregiver support, and reduce barriers to services. 
• Provides supervision, coaching, development, and performance management for senior managers and program leadership staff.
• Develops leadership capacity through mentoring, succession planning, reflective supervision, and professional development.
• Establishes clear performance expectations and accountability while promoting staff engagement, resilience, retention, and strengths-based practice.
• Directs quality assurance, performance management, and continuous quality improvement activities across Family Support programs.
• Reviews performance data, case outcomes, operational measures, and stakeholder feedback to identify trends, gaps, and improvement opportunities. 
• Ensures compliance with agency policies, Community-Based Care requirements, contractual obligations, accreditation standards, and applicable state and federal requirements.
• Develops and monitors corrective action plans and ensures accurate and timely reporting of program performance and outcomes.
• Represents Texans Together with DFPS, courts, attorneys, caregivers, providers, community organizations, advocacy groups, and other stakeholders.
• Develops collaborative partnerships to strengthen service coordination, identify resources, remove barriers, and expand opportunities for children and families.
• Participates in leadership forums, advisory committees, community meetings, and strategic planning efforts that support family well-being and permanency.
• Participates in budget development, financial planning, resource allocation, funding, and sustainability efforts; monitors expenditures, staffing, service demand, and program capacity to support responsible and effective operations.
• Provides leadership and decision-making support during critical incidents, placement crises, service escalations, and organizational emergencies, ensuring appropriate response, communication, follow-up, and executive on-call coverage as assigned.

Required Qualifications:

• Bachelor’s degree required. Relevant experience considered in lieu of education requirement.
• Minimum seven (7) years ‘progressively responsible experience in child welfare, family support services, youth services, permanency, foster care, Community-Based Care, or related human services program.
• Minimum five (5) years’ supervisory or management experience overseeing multiple programs, supervisors, or organizational units.
• Demonstrated experience managing complex service-delivery systems, leading multidisciplinary teams, monitoring performance outcomes, and implementing continuous quality improvement initiatives.

Preferred Qualifications:

• Experience working within Texas Community-Based Care, DFPS, child welfare, foster care, kinship, permanency, or youth transition services.

Knowledge, Skills, and Abilities:

• Knowledge of Community-Based Care (CBC) systems and service delivery models.
• Knowledge of Family Group Decision Making, Kinship Services, Local Permanency Services, foster care, and child welfare practice.
• Knowledge of organizational leadership, strategic planning, and change management.
• Knowledge of quality assurance, performance management, and continuous improvement processes.
• Knowledge of trauma-informed, strengths-based, and hope-centered practices.
• Knowledge of budget development, resource management, and program administration.
• Skill in executive leadership and organizational management.
• Skill in strategic planning and implementation.
• Skill in coaching, mentoring, and developing leaders.
• Ability to establish a clear vision and inspire others toward shared goals.
• Ability to evaluate organizational performance and implement improvement strategies.
• Ability to make sound decisions in complex and high-pressure situations.
• Ability to build collaborative relationships across systems and agencies.
• Ability to manage competing priorities while maintaining focus on outcomes.
• Ability to represent the organization effectively with executive leaders, governmental entities, courts, providers, and community stakeholders.
• Ability to travel throughout the service region as needed.

Work Conditions:

• Environment: Office-based
• Conditions: Frequent interaction with children, families, stakeholders, providers, and governmental agencies. Work may involve emotionally challenging, crisis-oriented, or high-stress situations.
• Work Schedule: Mon – Fri during standard business hours
• Travel: Frequent - Regular travel across Harris County and the 12- county service region. Reliable transportation required.

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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