Service Desk Coordinator II

Service Desk Coordinator IIThe Service Desk Coordinator II supports F5's employees by delivering quality technical support services. In this role, you will coordinate, diagnose, and troubleshoot incoming employee calls and tickets related to desktop, laptop, and network services. You will respond to service desk tickets via phone, email, or internal systems, resolving routine technical issues or escalating to appropriate technical personnel on behalf of customers. This role is an excellent opportunity to transition from your internship into a full-time position, build foundational knowledge in IT technical support, contribute to positive internal customer relationships, and grow within a supportive and collaborative IT organization.This role is located in: San Jose, CAKey ResponsibilitiesRespond to basic service desk tickets via phone, email, or internal systems, resolving routine technical issues such as password resets, account access, or printer troubleshootingFollow detailed scripts and standard operating procedures to resolve incidents or escalate to higher-level support when necessaryLog all customer interactions, incidents, and resolutions in the ticketing system to ensure accurate documentation and reportingMaintain a positive and professional attitude while assisting users with straightforward technical challengesProvide remote support using tools such as remote desktop or screen-sharing software to resolve user issues more efficientlyMaintain and contribute to support documentation and knowledge base articles to improve future resolution speed and consistencyProvide case status updates to management and end-usersUphold F5's Business Code of Ethics and Company policiesPerform other related duties as assigned to support the IT team and professional developmentKnowledge, Skills, and AbilitiesInterest in computers, networks, technology, and customer serviceWillingness to learn and develop expertise in Windows, macOS, mobile devices, and collaboration toolsAbility to follow instructions, ask questions, and learn from feedbackStrong communication and teamwork skillsBasic to intermediate understanding of computer hardware and softwareAbility to stay organized and document work clearlyOpenness to new technology and a desire to learn in a fast-paced environmentAbility to manage multiple support requests and prioritize tasks effectivelyExcellent customer service skills with strong attention to detailThe Fundamental 5 Core CompetenciesTECHNICAL ACUMEN — Possesses a broad understanding of F5 products and IT technical support best practices to drive internal customer satisfaction. This includes diagnosing and resolving IT service desk issues promptly and effectively to support F5's employees.CRITICAL REASONING — Exercises sound judgment based on an ability to incorporate experience, data, priorities, and stakeholder needs, and evaluate potential constraints to arrive at the most beneficial path forward. Consistently exhibits the ability to navigate situations with thought, purpose, and sensibility after adequately contemplating various available courses of action.INITIATIVE & ADAPTABILITY — Does more than is required or expected to improve or enhance processes and avoid problems. Plans for upcoming problems or opportunities and takes actions accordingly. Deals well with ambiguities, focusing on evaluating situations, identifying what is and is not a priority, and moving toward the most logical outcome.PARTNERSHIP — Recognizes collaboration fosters the most effective exchange of ideas and talent. Facilitates open dialogues with a wide variety of contributors and stakeholders, building partnerships, leveraging skillsets, and sharing knowledge to achieve common goals. Creates alignment through transparent communications and mutual accountability.COMMUNICATION AND COLLABORATION — Conveys information and vision in an accurate and timely manner, adjusting to ensure understanding based on the audience. Actively listens; seeks to understand rather than respond. Proactively solicits and values diverse perspectives, ideas, and opinions.Work EnvironmentUse of standard office equipment such as computer and phoneFast-paced, team-oriented, and collaborative environmentExpectation to adapt to changing technologies and business needsEmail communication and open office environmentFull-time, on-site or hybrid work schedule based on locationQualificationsSuccessfully completed a Summer 2026 internship with F5Bachelor's degree or higher in Computer Science or a related technical field, graduating between December 2026 and September 2027Must be able to start no later than September 30th, 2027Must be able to work onsite in accordance with F5's policies; fully remote work options are not availableWhy You'll Love F5Seamless Transition — Move from internship to full-time with continuity in your team, projects, and growth trajectoryProfessional Development — Continue developing your skills with ongoing training, mentorship, and access to advanced learning opportunitiesMeaningful Work — Contribute to real business impact and support F5's mission of delivering a better digital worldCollaborative Culture — Work alongside experienced IT professionals in an inclusive, innovative environmentCareer Growth — Excel in your role and build a long-term career path with F5Inclusive Community — Be part of F5's diverse, people-first culture where individual contributions are valuedCompensation & BenefitsCompetitive salary commensurate with experience and market conditionsComprehensive health, wellness, and retirement benefitsProfessional development and continuous learning opportunitiesWork-life balance benefits including flexible work arrangementsHybrid work environment with periodic in-office collaborationMentorship and career growth opportunities within F5Access to F5's employee resource groups and communityF5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions. The pay range referenced is subject to change.The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.The annual base pay for this position is: $53,400.00 - $80,000.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: . F5 reserves the right to change or terminate any benefit plan without notice.Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ).Equal Employment OpportunityIt is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting View email address on click.appcast.io.