Service Engineer

Position Overview Sumitomo Electric Carbide, Inc., a world leader in the production and distribution of tools for metal cutting industries, is looking for a Service Engineer located in Chicago, IL . Company Overview One of the largest carbide manufacturers globally, Sumitomo has been operating in the United States since 1979 with multiple U.S. based tooling manufacturing facilities. A technology‑first mentality has driven the company to lead in product development, quality and customer satisfaction. The Sumitomo Electric Group employs over 250,000 people worldwide across 40 countries, with more than 3,500 employees in the Hard Metals division. Job Duties and Responsibilities Confirm Tooling Specifications – consult with customers, Sales Engineers, and Supervisors to plan tooling requirements; provide tooling recommendations; study blueprints, sketches, machine parts, or specifications to determine installation procedures; observe and analyze operating machines or equipment to diagnose tool malfunction and recommend adjustments. Communicate with Customers – maintain regular communication, respond to inquiries promptly, and provide customers with test data, observations, and corrective measures to improve tool performance. Perform Administrative Duties – submit monthly reports, test reports, trip reports, call schedules, and call logs; manage the sample account, trunk stock account, and expense account; complete additional tasks as directed by management. Skills and Experience Associate’s degree from a two‑year college, vocational or technical school and two to four years of experience and/or training; or an equivalent combination of education and experience/training. Experience working in a CNC environment. Exceptional competency in CNC machining. Must have experience in the cutting tools industry or a similar industry. Proficient with Microsoft Outlook, Word, and Excel. Effective time and resource management, strong organizational skills, effective communication, and compliance with established policies and procedures. Benefits Sumitomo offers excellent benefits and a competitive salary for the right candidate. #J-18808-Ljbffr Sumitomo Electric Carbide