Field Service Engineer 2- Part-time (Syracuse Region)

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

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**Home-based PART-TIME position with daily travel to customer sites in the Central NY (Syracuse) Region.

The Field Service Engineer is a field-based position with daily travel locations within the assigned territory. (Syracuse, NY, or surrounding area) Ideal candidates will reside within a 30-mile radius of where the position is based. 5% overnight travel possible and a valid driver’s license is required.

Responsibilities:

• Provide on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities

• Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region.

• Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role

• Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems

• Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support

• Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls

• Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years

• Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

Minimum Requirements:

• High School Diploma

• 3 years of related combination Hardware/Software/IT experience supporting both proprietary and standard applications

• 24x7 on-call experience in a customer-facing/field service environment, required

• Computer electronics, Windows OS, network experience, required

• Must be able to work within defined processes and methodologies with minimal degree of supervision

• Must possess and maintain a valid driver's license and meet BD's auto safety standards.

Preferred Requirements:

• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus

• Associates degree

• Prior military Bio-Med experience, a plus

• Prior Automated Teller Machine (ATM) experience, a plus

Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform crucial job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.

Weightlifting requirement : minimum 70 pounds

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

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At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

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