National Technical Support

Company DescriptionBrainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.Serving physicians, medical professionals and patients in 6,000+ hospitals in 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.We employ over 2,000 people in 25 locations worldwide. Close-knit teams made of talented, curious and authentic people are working together toward a common goal.Together we’re dedicated to making an impact.Sound like you?Join and grow with us.Job DescriptionHome worksite (must be based in Mountain or Pacific time zone)Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful installation and service of products; 2nd level field service responsibility for products, both platforms and software; investigate, analyze and recognize trends in technical data and manage escalated cases; maintain and submit technical records and documentation as per regulatory requirements; resolve product issues through detailed analysis and utilization of engineering expertise; manages team schedule to ensure efficient resource allocation for installation, service and preventative maintenance needs; applies customer management skills and technical expertise to meet or exceed customer needs and expectations; proper handling of customer complaints; work with the appropriate authority or department, as required; drive continuous technical skill development of regional service teams with the goal to achieve highest equipment uptime, fast resolutions and lasting customer satisfaction; act as a contact for Product Support Engineers regarding feedback and improvements triggered by service experiences to ensure continuous product/process improvement; lead the introduction of new products to customers by participating in soft launch programs; participate in the development and delivery of technical training, as required; may coordinate other expert company resources required to assist with installation or service activities; participate in special projects; successfully completes company and product trainings as needed to maintain certification; carries out Remote Performance Reviews; responsible for escalated case support which includes troubleshooting for reported customer problems and remote support for the region; mentoring team and accessing individual/team performance.50% domestic travel.QualificationsB.S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information Management1 year experience in engineering or field service related functions with medical devices1 years experience with medical linear accelerator or microwave RF systems and computer networks1 years experience with applying engineering principles such as electrical, mechanical, and biomedical to troubleshooting without complete technical documentation.1 years experience with test equipment and hand tools including oscilloscopes and multi-metersAdditional InformationIn return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more. Visit us at: Brainlab, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covid-19 vaccination, including applicable booster(s), is required if the position requires onsite presence at Brainlab customer sites in compliance with Presidential Executive Orders. Legally allowed exemptions may apply. Brainlab participates in E-Verify. Click here for more information. Click here to also review the EEO Law Poster. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to View email address on click.appcast.io. SummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Medical Device