Logistics Coordinator

Logistics Coordinator Courier Network Inc. Burlingame, California, United States About this position Position Summary The Logistics Coordinator position at Courier Network tracks, traces, and maintains the status of Expedited and Next Flight Out (NFO) shipments via air and domestic transport for our Import Division. This role is responsible for providing customer‑specific updates, including import and domestic transactions, and processes from shipment RFQ to final delivery. Essential Duties and Responsibilities Communicate with carriers and origin and destination location agents regarding shipment status, special handling, and delivery processes. Communicate with customs to ensure clearance is obtained. Monitor and manage shipments until completion. Keep customers appraised of the export/import and domestic details of transactions in accordance with SOPs. Ensure accuracy and completeness throughout the process, utilizing both internal and external resources. Timely communication with customers, offices, overseas and domestic providers to maintain relationships. Update, develop, and maintain the standard operating procedure (SOP) for assigned customers and ensure all team members are apprised of any applicable changes. Provide overall management of new and existing portfolios and information relative to the customers, including implementation of new procedures, quotes, contract agreements, routing, ad‑hoc bids, and special projects. Serve as an advisor and customer advocate and resolve issues, positioning the customer appropriately on all matters pertaining to delivering satisfaction. Keep customers appraised of the export/import and domestic details of transactions in accordance with SOP, SLA, and any other agreed terms and conditions. Ensure accuracy and completeness of all documentation in compliance with TSA and Ace Quality Assurance Standards SOPs. Education and Experience Bachelor’s degree in logistics, supply chain management, international business, or similar required. 1‑5 years of proven logistics operations experience with a preference for freight forwarding experience; operate and quote shipments. Must possess excellent customer service skills with the ability to build great working relationships. Must have strong organizational and time management skills. Strong critical thinking and problem‑solving skills. The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Core Competencies and Values Inspires the trust of others; works with integrity and ethics; upholds organizational values. Demonstrates ability to comply with CNW’s Core Competencies: Accountability & Responsibility, Collaboration & Teamwork, Communication, Customer Focus, Problem Solving & Decision Making. Employee Benefits Package CNW offers its employees a generous Employee Benefits Package including: Competitive wages. Fully paid medical insurance for you and your family. 401k plan with a generous contribution. Discretionary bonuses. And, much more! All benefits offered are subject to eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. CNW is committed to providing equal employment opportunities to all employees and applicants. CNW does not tolerate discrimination against job applicants or employees because of race, color, creed, sex, religion, age, national origin, disability, marital status, genetic predisposition or carrier status, sexual orientation, and military status or any other protected class recognized under federal, state, or local law. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment. #J-18808-Ljbffr