Help Desk Analyst II
$31 per hourRobert Half
Job Description Job Description Tier 2 IT Support Specialist Location: Lee, MA (100% Onsite)
Duration: 6-Month Contract with Potential Extension
Compensation: Up to $31.00/hour
Benefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contract
Hours: 40 Weekly, Monday through Friday Overview Robert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team. The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension. Responsibilities
Provide Tier 1 and Tier 2 technical support to end users
Troubleshoot hardware, software, and user account issues
Assist with workstation deployments, upgrades, and replacements
Support user onboarding, offboarding, and access requests
Troubleshoot connectivity, authentication, and application-related issues
Document incidents, resolutions, and support procedures
Collaborate with other IT team members to resolve complex issues
Deliver professional and customer-focused support to end users Qualifications:
3+ years of IT Support, Help Desk, Desktop Support, or Technical Support experience
Experience troubleshooting Windows-based workstations and common end-user technology issues
Familiarity with Active Directory, user account administration, and authentication troubleshooting
Experience diagnosing network connectivity issues
Strong communication and customer service skills
Ability to work independently and manage competing priorities
Preferred Qualifications:
Experience providing Tier 2 support in a business environment
Experience with ticketing systems
Exposure to Microsoft 365 administration and support
Experience supporting small to mid-sized user populations
Vacancy posted 1 day ago
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