Sales Manager

Job Description

Job Description

Sales Manager

TSS Associates, Inc.
Location: Albany, NY (In Office)
Territory: New York & New England
Salary: $120,000 – $145,000 annually, plus performance bonus

Build Something That Matters

At TSS Associates, we believe great companies are built by great people.

Since 2011, we've grown into one of the leading manufacturers' representative agencies serving the HVAC industry throughout New York and New England by focusing on what matters most—building lasting relationships, providing exceptional customer service, and investing in our employees.

As we enter our next phase of growth, we're creating our first dedicated Sales Manager position—a key leadership role that will help shape the future of our sales organization. This is a unique opportunity for an experienced sales leader to make a lasting impact by developing people, strengthening processes, and partnering with executive leadership to drive long-term success.

If you're passionate about coaching others, building strong teams, and helping an organization grow, we'd love to hear from you.

Why TSS Associates?

At TSS Associates, your ideas matter.

As a growing, family-owned business, we value initiative, collaboration, and continuous improvement. We believe the best leaders create opportunities for others to succeed, and we're committed to providing an environment where employees are supported, challenged, and empowered to grow professionally.

When you join TSS, you'll become part of a company that offers:

• A family-owned business where relationships matter.
• A stable, growing organization with a strong reputation throughout the HVAC industry.
• The opportunity to help build and shape a newly created leadership position.
• Executive leadership that values ideas, initiative, and collaboration.
• A team-focused culture built on trust, communication, and accountability.
• The ability to make a lasting impact on both the organization and the people you lead.

At TSS, we're big enough to make an impact, yet small enough that every employee truly matters.

About the Role

The Sales Manager will lead our Outside Sales Team across New York and New England, serving as the primary leader for approximately 10 Sales Representatives ranging from Junior to Senior level.

This position is designed for a leader who enjoys developing people, building strong teams, and driving continuous improvement. Rather than managing an individual sales territory, the Sales Manager will focus on maximizing the success of the entire sales organization through coaching, field support, strategic customer engagement, and leadership.

While this role is centered on people leadership, it remains closely connected to the business through regular field ride-alongs, key customer visits, manufacturer meetings, sales planning, and collaboration with executive leadership.

Reporting directly to the President, the Sales Manager will oversee the day-to-day leadership of the Outside Sales Team while working closely with the Inside Sales Team to deliver an exceptional customer experience throughout New York and New England.

What You'll Do

As Sales Manager, you will:

• Lead, coach, mentor, and develop the Outside Sales Team.
• Conduct regular one-on-one meetings, performance coaching, and field ride-alongs.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.
• Support Sales Representatives through strategic customer visits and territory development.
• Monitor sales activity, Salesforce CRM utilization, and key performance indicators.
• Lead weekly sales meetings and communicate company initiatives and priorities.
• Partner with executive leadership to execute sales strategies and drive organizational growth.
• Collaborate with the Inside Sales Team to ensure exceptional customer service and communication.
• Assist with recruiting, interviewing, onboarding, and developing future sales talent.
• Identify opportunities to improve sales processes, communication, and operational efficiency.
• Serve as the primary day-to-day leader and resource for the Outside Sales Team.

Qualifications

Required

• Minimum of five years of outside sales experience.
• Previous sales leadership, supervisory, or management experience.
• Demonstrated ability to coach, mentor, and develop sales professionals.
• Strong leadership, communication, and interpersonal skills.
• Experience utilizing CRM software.
• Excellent organizational and problem-solving abilities.
• Valid driver's license.
• Willingness to travel throughout New York and New England.

Preferred

• Experience within the HVAC, plumbing, hydronics, mechanical, building products, or manufacturers' representative industry.
• Salesforce CRM experience.
• Experience leading geographically dispersed or remote sales teams.

Compensation & Benefits

TSS Associates offers a competitive compensation and benefits package, including:

• Competitive base salary of $120,000–$145,000 , based on experience.
• Annual performance bonus opportunity.
• Health insurance.
• Dental insurance.
• Paid Time Off (PTO).
• Paid company holidays.
• 401(k) plan (where applicable).
• Company vehicle or vehicle allowance.
• Company laptop and mobile phone.
• Business expense reimbursement.
• Ongoing professional development and leadership growth opportunities.

Why This Opportunity?

This isn't simply another Sales Manager position.

It's an opportunity to help build the future of a growing organization.

We're looking for a leader who enjoys coaching people, solving problems, strengthening relationships, and creating a culture where employees can succeed. You'll work directly with executive leadership, influence the direction of our sales organization, and play a meaningful role in the continued growth of TSS Associates.

If you're looking for an opportunity where your leadership will truly make a difference, we'd love to talk with you.

Join TSS Associates and help lead our next chapter of growth.