Senior Service Systems, Infrastructure and Analytics Manager

Repligen is seeking a Senior Service Systems Infrastructure & Analytics Manager to lead the systems data infrastructure integrations and analytics that support our rapidly growing global service organization. Reporting to the VP Service this role sits at the intersection of technology data and service operations partnering across Service IT Commercial Operations Finance Quality and Field Service to build scalable solutions that drive business performance operational excellence and customer success.

This role is expected to model our Leadership BehaviorsIntegrity & Compliance Customer Focus Collaboration Courage Team Empowerment and Accountability & Resultsin all aspects of work.

Responsibilities

• Partner with service leadership to define document and continuously improve global service business processes standards and best practices.
• Translate business needs and user experiences into clear system requirements and scalable technical solutions that support the long-term growth of the service business.
• Lead the design configuration implementation maintenance and optimization of service business systems and infrastructure on a global scale.
• Design manage and enhance integrations between Salesforce SAP internally developed service applications reporting platforms and other business systems.
• Develop and execute a service master data strategy ensuring data integrity governance consistency and accessibility across systems.
• Build maintain and continuously improve dashboards reports and KPI frameworks that enable data-driven decision making and provide leaders with clear visibility into business performance.
• Develop reporting and visualization solutions using Power BI Tableau and related analytics tools to deliver meaningful operational and strategic insights.
• Create and manage data flows queries automations and reporting structures that transform data from multiple sources into actionable business intelligence.
• Act as a trusted partner to Service IT Commercial Operations Finance Quality and Field Service teams building strong relationships and aligning stakeholders around shared business objectives.
• Provide technical guidance and business context to IT and development teams helping prioritize enhancements solve complex challenges and identify opportunities for innovation.
• Promote consistency and operational excellence by driving adoption of global processes systems and reporting methodologies across the organization.
• Develop training materials user documentation and support programs that empower users and enable successful adoption of systems and tools.
• Evaluate emerging technologies and analytics capabilities proactively identifying opportunities to improve efficiency scalability visibility and the overall customer experience.
• Take ownership of strategic initiatives from concept through implementation driving measurable outcomes through collaboration influence and continuous improvement.
• Help shape the future of the Service Systems Infrastructure & Analytics function by contributing to team development process maturity and long-term organizational success.

Qualifications

• Bachelors degree in Computer Science Information Technology Engineering Business Information Systems or a related field.
• 7 years of experience in business systems analytics systems architecture service operations technology or related disciplines.
• Experience supporting field service technical service customer support or equipment-based service organizations.
• Strong experience with enterprise platforms such as Salesforce SAP Power BI Tableau and related business systems.
• Proven experience designing system integrations APIs data flows reporting frameworks and business process automation.
• Experience developing dashboards KPIs and analytics solutions that support operational and strategic decision-making.
• Strong understanding of data architecture master data management data governance and data quality best practices.
• Working knowledge of SQL Python Power Query DAX Power Automate C# HTML or similar scripting and automation tools.
• Demonstrated ability to translate business requirements into scalable technical solutions and measurable business outcomes.
• Proven success leading cross-functional initiatives and influencing stakeholders across Service IT Commercial Operations Finance and Quality organizations.
• Strong analytical problem-solving communication and collaboration skills with a customer-focused mindset and a commitment to continuous improvement.

What Repligen Offers

Our mission is to inspire advances in bioprocessing as a trusted partner in the production of biologic drugs that improve human health worldwide. Focused on cost and process efficiencies we deliver innovative technologies and solutions that help set new standards in bioprocessing. The estimated base salary range for this role based in the United States of America is $134000-$192000. Compensation decisions are dependent on several factors including but not limited to an individuals qualifications location internal equity and alignment with market data. Additionally employees are eligible to participate in one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits such as paid time off health/dental/vision retirement benefits and flexible spending accounts. All compensation and benefits information will be confirmed in writing at the time of offer.

Required Experience:

Manager