Program Assistant (Overnight)

Job Description

Job Description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, unhoused and formerly unhoused adults, children and families, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram. 

Located on the Upper East Side of Manhattan in the historic mixed-use Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, aged 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team comprising social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, helps clients to transition from homelessness to permanent housing.

Salary: $53,890 annually

Reporting to the Program Coordinator, the Program Assistant is an integral member of our Women’s Mental Health Shelter, joining our multidisciplinary team, to support the day-to-day operations of the program and support our clients. The Program Assistant will have primary responsibility of assisting with all administrative, customer service and operational functions of the Women’s Mental Health Shelter. 

The Program Assistant will:

• Interface daily with clients by delivering excellent customer service, including greeting and orienting clients, responding to questions and addressing immediate needs
• Support clients with activities of daily living, including assistance with laundry, maintaining and decluttering dorm areas and observing client-administered medications 
• De-escalate on-site crises and conflicts through problem-solving and conflict resolution techniques and accurately document incidents clearly with detailed summaries in a timely manner 
• Perform required physical tasks, such as serving meals, distributing supplies, and assisting with bed packing and dorm set-up
• Assist clients with the shelter intake process, identifying priority concerns and providing additional supports as needed 
• Facilitate day-to-day operations of our Women’s Mental Health Shelter and ensure they are conducted in accordance with our high-performance standards and government regulations
• Collaborate with Lenox Hill Neighborhood House’s staff from a variety of departments and disciplines
• Complete all other responsibilities and duties as assigned by the Program Coordinator and Director of Operations  

Qualifications:

The   ideal Program Assistant  thrives in a highly social and busy community setting and is willing and able to work a fast-paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients. The ideal candidate will possess strong communication, organizational, customer service and administrative skills and be able to multi-task in a fast-paced environment. As part of a collaborative team, the Program Assistant must be able to communicate effectively with a variety of stakeholders and be a team-player. Bachelor’s degree, with relevant experience in homelessness services, behavioral health, substance use services or residential support preferred. Fluency in Spanish is ideal. This is a 1199SEIU union position with competitive salary and a comprehensive benefits package. 

Given the 24/7 operating schedule and the expansive needs of our clients, we are actively recruiting for the  11pm-7am, Thursday night - Monday night shift (off Tuesday night and Wednesday night).

What We Offer

• Comprehensive health insurance choices for staff and their families-at no cost to staff
• Extensive paid time off – 25 days’ vacation; 12 holidays; and substantial sick time 
• Pension plan (Defined Benefit) provided at no cost to employees plus other retirement savings plans
• Paid parental leave policy for all staff
• Professional Development Opportunities – certifications and licenses, conferences, trainings, lectures and more
• Free Life Insurance – 3x annual salary
• Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
• Supplemental Insurance Coverage (Accident, Hospital and Critical Illness) 
• We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.
• Staff use of State-of-the Art Fitness Center, Gym and Swimming Pool 
• Staff group fitness classes, swimming lessons and lap swim for staff 
• PSLF (Public Service Loan Forgiveness) Eligible Employer

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.