Senior Manager - Operations

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Responsibilities Account Management : serve as the primary liaison between company and client, lead client meetings, field client questions and requests, interpret client needs and develop appropriate action plans, monitor and identify strategies to improve program processes, services, systems and analysis, and provide internal advocacy for client. Team Management : ensure the team meets contractual obligations and improve operational performance, identify staffing needs and work with pharmacy leadership and HR to recruit appropriate staff, serve as the interface for cross‑functional activities, design programs to maintain high motivation, establish team goals, conduct performance reviews, provide training and mentoring, hold regular team meetings and one‑on‑one meetings, coach leaders, and partner with Human Resources in resolving associate relations issues. Business Development : partner with New Business Development to customize and deliver capability presentations, write proposals for new and existing customers, stay abreast of new opportunities, influence clients, and identify new services that add value to both clients and the Lash Group. Training and Mentoring : translate organizational strategies into team goals, lead training sessions, mentor managers and other team members, develop growth plans, identify opportunities, coach and counsel managers to prepare them for the next level. Financial Accountability : manage monthly budget and expenses, follow up on outstanding invoices, and participate in budget development. Quality and Compliance : explain quality assurance practices to clients, implement processes to monitor quality and compliance, collaborate with the Compliance team on audits, address audit findings, and implement corrective actions. Organizational Leadership : support company initiatives, exemplify core values, communicate company policies and decisions, ensure open communication at all levels, and reward appropriate behavior. Collaborate across groups on program projects, new service line implementations, database updates, and system testing. Travel may be required to attend client meetings, trainings, or support team members across multiple offices. Perform related duties as assigned. Experience and Educational Requirements Requires past experience in client management, communications, project implementation, and contract management, while managing multiple programs with call‑center and pharmacy metrics. Minimum five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level. A four‑year degree is preferred. Minimum Skills, Knowledge and Ability Requirements General knowledge of patient assistance programs and pharmacy management; experience with call center management or exposure. Client management experience. Strong verbal and written communication skills with demonstrated presentation ability. Ability to lead and develop others. Ability to collaborate and resolve issues across groups. Strong interpersonal skills. Strong organizational skills and attention to detail. Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint). Ability to manage multiple tasks in parallel. General understanding of health‑care payer research, policy and payer landscape (preferred). Ability to resolve associate issues effectively and efficiently. What Cencora Offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional medical, dental, and vision care, we offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. These include backup dependent care, adoption assistance, infertility coverage, family‑building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also support personal growth through training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more. For details, visit Salary Full time. Salary Range: $100,700 - $155,100 (National average; ranges may vary by location). Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process. If you wish to request an accommodation while seeking employment, please call View phone number on click.appcast.io or email View email address on click.appcast.io. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodation requests will not be returned. #J-18808-Ljbffr