Assistant Store Manager - Food Service

Job Description

Job Description

Western Bagel® started with a simple dream to provide good bagels to a bagel-barren West Coast. Seventy years later, with ten retail locations, as well as national and international wholesale distribution. With the help of exciting and loyal employees who support us, Western Bagel® has become “The Bagel That Won The West®”. NOW WE WANT YOU TO JOIN OUR TEAM as an ASSISTANT STORE MANAGER.

We are seeking an energetic, self-motivated, and team-oriented Assistant Store Manager to support the Store Manager in daily operations of a high-volume retail food environment. This role is responsible for helping maximize sales and profitability while maintaining exceptional customer service, operational excellence, and compliance with company policies and all applicable labor, state, and federal regulations.

The ideal candidate thrives in a fast-paced environment, leads by example, manages multiple priorities, and demonstrates strong attention to detail. Flexibility, reliability, and early morning availability are essential.

Job Details:

• Full-time
• Salary: $25.00 per hour
• Schedule: Monday to Friday, Weekend Availability, Holidays

Benefits:

• Comprehensive Healthcare Benefits (Medical, Dental, and Vision)
• 401(k)
• Enjoy free bagels—up to six per day!

Key ResponsibilitiesLeadership & Operations

• Train and support team members across all store functions

• Assign shift duties, set priorities, and ensure on-time attendance and proper uniform standards

• Follow and uphold Company policies, procedures, and processes. Ensures compliance with local, state, and federal rules and regulations, including health and safety standards, and labor laws

• Provide real-time coaching, direction, and feedback

• Support store goals for sales, speed of service, and customer satisfaction

• Make operational decisions in the Store Manager’s absence

Customer Service

• Set the standard for friendly, professional customer service

• Ensure accurate and timely fulfillment of in-store and online orders

• Assist during peak periods and near closing times

• Address customer questions, concerns, and complaints promptly

Product, Inventory & Food Quality

• Order, receive, and track inventory; maintain proper stock levels

• Conduct quality checks, product rotation, and waste reduction

• Ensure all food is prepared according to recipe, portion, and food safety standards

• Oversee early production and freshness of bagels, spreads, coffee, and hot items

Cash Handling & Asset Management

• Perform daily sales audits and cash drawer counts

• Complete end-of-day reports and bank deposits

• Audit petty cash and change funds

• Manage gift and reward card programs

Store Opening & Closing

• Open the store on time and prepare for early-morning customers

• Perform safety, security, and equipment checks

• Complete opening and closing checklists and required logs

• Restock supplies, review inventory needs, and secure the premises

Safety, Cleanliness & Compliance

• Maintain store standards to achieve an “A” Health Department rating
• Ensure cleanliness of work areas, equipment, restrooms, and common areas
• Monitor maintenance needs and safe work practices
• Ensure proper sales tax collection and timely incident reporting

Physical Requirements

• Stand and walk up to 8 hours per shift
• Bend, squat, reach, and lift up to 30 lbs regularly
• Lift up to 50 lbs with assistance
• Safely handle knives, slicing equipment, ovens, toasters, and hot liquids

Qualifications

Skills & Abilities

• Strong leadership, organization, and communication skills
• Ability to work independently and as part of a team
• Excellent customer service and sales skills
• Ability to follow written and verbal instructions in a fast-paced environment

Education

• High school diploma or equivalent (required)

Experience

• 3+ years of customer service experience (preferred)
• At least 1 year of shift leader or supervisory experience (highly desirable)
• Food service or retail management experience preferred