Warranty Repair & Claims Specialist

Job Description

Job Description

Warranty & Repair Technician (Temporary Assignment)
Location: Rigby, ID
Pay/Shift: $18.66 - $21.53 / 8a - 5p (hours may vary)
Contract Duration: Mid November – April 2027

Overview:
KLIM / Teton Outfitters is seeking a Warranty & Repair Technician for a temporary, full-time role running from November through April. This position is ideal for someone with a strong work history, solid computer skills, and an interest in design or understanding how products fit and function. The role combines hands-on inspection and repair work with warranty documentation. Experience with sewing or product assembly is a plus, and someone who enjoys snowmobiles or motorcycles may find this role especially rewarding. Spanish-speaking is also a plus.

Key Responsibilities
•     Review and process a high volume of warranty claims, repairs, and customer requests.
•    Perform basic garment repairs, alterations, and light sewing.
•    Check submissions for accuracy and completeness, correcting errors when needed.
•    Inspect products and determine eligibility and appropriate resolutions according to warranty policies and repair guidelines.
•    Maintain accurate records in company systems and meet productivity, quality, and service deadlines.
•    Identify and report safety concerns, product failures, quality defects, and performance issues

Qualifications
•     High school diploma or equivalent.
•    English/Spanish-speaking preferred.
•    Basic sewing skills and an understanding of garment construction and sewing terminology.
•    Customer service, warranty processing, apparel production, quality assurance, or repair experience preferred.
•    Strong attention to detail, sound judgment, and the ability to follow established policies and procedures.
•    Ability to analyze information, identify issues, and determine appropriate solutions.
•    Comfortable managing multiple priorities and meeting deadlines, independently and as part of a team.
•    Basic computer proficiency, including data entry and business software.

Work Environment and Physical Requirements
•     Work takes place in office, warehouse, and repair settings, with regular interaction with customers, dealers, and team members.
•    Some evening or weekend work may be required, sometimes with limited notice.
•    The role may involve inspecting and repairing damaged, soiled, or heavily used garments and equipment.
•    Must be able to frequently lift, carry, push, and pull up to 35 pounds

Apply Now for immediate consideration!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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