Guest Services Specialist
Hilton Hotels Corporation
Hilton Hotels - - Responsibilities: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance; Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately; Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries; Use up-selling techniques to recommend hotel amenities and maximize room and service revenue; Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Vacancy posted 2 days ago
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