Customer Service Rep.
Tornado Bus
Customer Service Representative
Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
Job Specific Responsibilities:
- Provide an exceptional customer experience.
- Call customers to advise about changes or cancellations of scheduled runs.
- Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
- Responsible for cash management and compliance.
- Operates cash register and/or credit card equipment.
- Sells and processes ticket orders via telephone, internet, and over the counter.
- Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
- Maintains a professional working relationship with partnering retail agencies.
- Completion of required documentation for transactions made with partnering retail agencies.
- Daily accurate reporting of tickets sold and cash collected.
- Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
- Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
- Utilize good judgment when confronted with the resolution of both internal and external conflict.
- Responsible for money transfer transactions
- Assist customers with luggage ID tag and transfer to luggage compartment
- Other duties as assigned.
Experience:
Please indicate the type of experience required/preferred for the position - Required or Preferred:
1 year of job related experience - preferred.
Bilingual (Spanish/English) - required.
Education:
Minimum Formal Education:
Click on the cell below to see a drop down menu of options for education. - Required or Preferred:
High school diploma or equivalent - required.
$69k
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