Billing Analyst

Job Description

Job Description

Position Title: Billing Coordinator

Location: Chattanooga, TN

Job Duration: 6-8 Month Contract, potential to convert full-time.

Pay Rate: $30-$34/Hour

Job Overview:

A client of Insight Global is seeking a Billing Consultant to support billing operations and ensure billing accuracy across multiple systems. This individual will review and validate billing information, manage billing-related tickets, investigate discrepancies, and coordinate issue resolution efforts across Finance, Operations, Customer Service, and IT teams.

The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. This role plays a key part in ensuring accurate billing records, timely issue resolution, and efficient billing processes.

Key Responsibilities

• Review and validate billing data across multiple systems to ensure accuracy and completeness
• Monitor, prioritize, and manage billing-related tickets through resolution
• Investigate billing discrepancies and coordinate with internal teams to resolve issues
• Maintain and update billing records while ensuring data accuracy and integrity
• Document billing issues, resolutions, and process updates
• Support testing and validation efforts related to billing process changes and system enhancements
• Partner with Finance, Operations, Customer Service, and IT teams to support billing activities and resolve issues
• Assist with reporting activities and utilize Power BI dashboards to monitor billing performance and identify opportunities for improvement
• Support audits, reconciliations, and data cleanup initiatives
• Track progress of billing issues and provide updates to stakeholders
• Contribute to process improvement initiatives focused on increasing efficiency and reducing billing errors
• Provide administrative and operational support to the Billing Operations team

Must Haves

• 3+ years of experience in billing operations, billing support, financial operations, accounts receivable, or a related field
• Advanced Excel skills including Pivot Tables, VLOOKUPs/XLOOKUPs, filtering, formulas, and data validation
• Experience reviewing and validating large volumes of billing, customer, or financial data
• Experience utilizing ticketing systems such as Jira, ServiceNow, or similar platforms
• Strong attention to detail and ability to identify and resolve data discrepancies
• Strong organizational, problem-solving, and communication skills
• Ability to effectively prioritize work in a fast-paced environment
• Experience maintaining accurate records and ensuring data integrity across multiple systems

Plusses

• Experience working with billing, invoicing, accounts receivable, or financial data
• Experience with Salesforce or other CRM/billing platforms
• Experience supporting system enhancements, implementations, or testing efforts
• Process improvement or project coordination experience
• Experience utilizing Power BI dashboards and reports to monitor operational and billing performance