Case Manager (ESH)

Job Description

Job Description

Case Manager (ESH Program)

In-Person Full-Time (40 hours per week) Position in Alameda, CA (Non-Exempt)

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. 

What qualifications are required for this position?

• A Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred.
• Minimum 2 years of experience in case management, housing navigation, or homeless services.
• Experience working with families and individuals experiencing housing instability.
• Knowledge of Housing First principles and local housing resources.
• Strong written and verbal communication skills.
• A valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
• Ability to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, a suitability process through ORR and ability to meet CCL licensing requirements.

What You Will Do

The Case Manager for the ESH Program provides comprehensive, on-site case management services to families and single adults experiencing housing instability. This role is responsible for developing individualized case plans focused on stability, resource connection, and permanent housing placement.

The Case Manager works collaboratively with participants to identify barriers to housing, establish realistic goals, and coordinate supportive services that promote long-term self-sufficiency. This is an on-site position requiring consistent in-person engagement to ensure effective service delivery, relationship-building, and accountability.

Responsibilities include

Individualized Case Management & Housing Stabilization

• Conduct intake assessments and develop individualized, goal-oriented case plans.
• Collaborate with participants to identify housing barriers and stability needs.
• Facilitate housing navigation, including rental applications, landlord engagement, and housing search support.
• Support participants in obtaining necessary documentation (ID, income verification, benefits).
• Provide referrals and warm handoffs to community-based services (employment, healthcare, behavioral health, childcare, etc.).
• Monitor participant progress toward housing and stability goals.

Documentation & Compliance

• Maintain accurate, timely, and thorough case documentation in agency systems.
• Ensure compliance with City of Alameda ESH contract requirements.
• Complete required reports, case notes, and service tracking documentation.
• Adhere to confidentiality standards and mandated reporting laws.
• Participate in audits and monitoring visits as required.

On-Site Engagement & Participant Support

• Maintain consistent on-site presence during scheduled hours.
• Conduct regular in-person check-ins with participants.
• Support crisis intervention and de-escalation when needed.
• Collaborate with on-site staff to ensure coordinated care.
• Promote a respectful, safe, and supportive program environment.

Collaboration & Community Partnership

• Coordinate with City of Alameda representatives as needed.
• Participate in case conferencing and multidisciplinary meetings.
• Build and maintain relationships with local service providers.
• Support cross-department collaboration within the agency.

• Complete functional timesheets by assigned due dates in compliance with time allocations.
• Actively participate in reflective supervision sessions.
• Create and maintain documentation of processes and procedures related to job duties.
• Other duties as assigned.

Working Conditions

This is a full-time, on-site position. You are expected to be available on-site as necessary given business needs. You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $32 per hour (non-exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. 

Preference will be given to internal applicants. 

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

• Why do you want to work for RP and why are you a good fit for this role? (200 words max)
• Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).
• Families and single adults in emergency housing often face multiple barriers to stability. Describe how you assess barriers and prioritize interventions while maintaining participant engagement

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.