Hotel Front Desk Agent

Job Description

Job Description

Job description

Come work with a warm and inviting team, where you have the opportunity to make guests' day as they experience our little slice of heaven. Windy Hill Farm and Preserve is a boutique leisure resort in Loudon offering guests a true taste of East Tennessee through award-winning dining, activities and luxury rooms.

At Windy Hill, we believe our most important customer is our team. If we have happy staff, we will have happy guests, and they often comment on how friendly everyone is and how much they enjoy their jobs. So you can be part of that!

Windy Hill offers to its employees a workplace environment that is committed to positive interaction, work-life balance, and exciting growth opportunities.

Responsibilities:

• Answers phones and assists guests with scheduling reservations and activities.
• Efficiently communicate via emails and calls prior to guest arrival to schedule activities,
  transportation, and dining times.
• Serve as contact for guests prior to their arrival to inform guests of special events during their stay and
  answer questions.
• Collect and maintain guest information and preferences by updating guest database.
• Provide a warm welcome to guests as they arrive at the front desk to check-in for their stay.
• Confirm all scheduled activities and dining times.
• Ensure proper payment, deposit, and financial arrangements.
• Assist guests with special requests, transportation, and be knowledgeable about the property so as to
  answer any questions they may have.
• Open or close lodge daily ensuring all requests and guest charges are correct.
• Maintain cleanliness of lodge and reception area.
• Provide courteous detail of all charges as requested upon guest checkout, close out and process in an
  efficient and pleasant fashion.
• Flexibility to work nights, holidays, and weekends as needed.
• All other duties as assigned.
• To perform the essential functions of this position regular and consistent attendance is required.

Education and Experience:

• High school diploma or equivalent
• Hospitality experience is preferred
• Must have a valid driver’s license and submit to a background check

Skills:

• Must be able to communicate effectively with guests, team members and managers
• Basic math skills.
• Must be able to multitask and remain calm and courteous under pressure
• Be familiar with all aspects of the property and exercise judgment and make decisions based on job
  knowledge and company goals

Physical Demands:

• Job may include lifting of luggage and other guest requests
• May be on your feet 50% of the time
• Must be able to lift 50 pounds
• Must be able to safely operate a company vehicle or golf cart

Work Environment:

• General office and guest reception area
• 650+ acres of Windy Hill Farm and Preserve

Job Type: Part-time / Full-time

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person